Posted Sep 23, 2026 32 views
The Recovery Officer is responsible for ensuring the timely collection of installment payments from customers while maintaining precise recovery records. This role requires proactive follow-up on overdue accounts and delivering professional customer support regarding outstanding balances and payment schedules. The officer will collaborate closely with various departments to streamline recovery processes and contribute to the company’s overall financial stability.
Key Responsibilities
Customer Recovery:
Initiate contact with customers about upcoming and overdue installments using phone calls, WhatsApp, SMS, and personal visits when necessary. Provide timely reminders before due dates to encourage prompt payments, maintaining courteous and professional communication at all times.
Installment Monitoring:
Monitor customer installment schedules and due dates to identify delayed or overdue payments. Prepare daily and monthly follow-up lists, tracking customer-wise outstanding balances to prioritize recovery efforts effectively.
Recovery Records:
Maintain accurate and up-to-date recovery records for each customer and file. Verify payments against installment plans and coordinate with the Accounts Department to reconcile payment receipts and outstanding balances. Ensure all recovered amounts are properly documented and reported.
Customer Coordination:
Clearly explain outstanding amounts, due dates, and payment schedules to customers. Address basic queries related to installments and balances, escalating disputes or complex payment issues to the Recovery or Accounts Manager as needed.
Daily Reporting:
Prepare and submit daily recovery reports detailing total collections, pending recoveries, and overdue accounts. Maintain a list of customers requiring urgent follow-up and provide monthly recovery performance reports to management.
Coordination:
Work closely with the Accounts Department for payment verification and reconciliation, the Sales Department for customer and file information, and management for handling major overdue cases and recovery decisions. Engage with customers to facilitate installment collection and payment follow-up.
Required Qualifications
- Intermediate or Bachelor’s degree preferred
- 1–2 years of experience in recovery, accounts, banking, sales, or the property sector preferred
- Strong communication and negotiation skills
- Basic accounting knowledge
- Proficiency in Excel and record-keeping
- Excellent customer handling and follow-up abilities
- Ability to work effectively under targets
- Professional and polite demeanor
Preferred Qualifications and Benefits
- Knowledge of property installment plans is an advantage
- Full-time position based in Peshawar
- Starting salary from Rs. 25,000 per month
This position requires a detail-oriented individual with excellent interpersonal skills and the ability to manage multiple tasks efficiently. The Recovery Officer will play a vital role in improving recovery rates and minimizing overdue accounts through diligent follow-up and accurate record maintenance.
Skills
Job Details
Aqaar Nama Marketing Pvt Ltd
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