Relationship Manager - DBS LVB

Tata AIA Life Insurance, a leading and rapidly growing life insurance provider in India, was established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. The company combines Tata’s trusted leadership with AIA’s extensive pan-Asian expertise, aiming to be the foremost protection provider that enables dreams and inspires healthier, happier lives. Tata AIA fosters a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities within a supportive work environment. Recognized as a ‘Great Place to Work’ and a recipient of the Kincentric Best Employer Award, the company is deeply committed to employee satisfaction and holistic well-being. With a core value of ‘People – Our Core,’ Tata AIA is dedicated to inspiring employees to deliver their best while promoting a diverse, equitable, and inclusive workplace where every individual is respected and valued.

The role of Relationship Manager – DBS LVB, positioned within the Partnership Distribution department at the Executive level (Band 209), involves managing relationships with assigned partner bank branches. The incumbent will visit partner branches regularly, interact with Branch Managers and Sales Personnel (SPs), and engage with customers to explain insurance products and assist with documentation. The primary focus is to ensure that sales targets are consistently met and to support branches in achieving their insurance sales goals. This role requires collaboration with bank staff to implement business plans, motivate teams, and drive sales through authentic documentation and effective prospecting. The Relationship Manager will also work closely with internal teams such as Training, Branch Operations, Underwriting, and Distribution Operations, as well as external channel partners.

Key Responsibilities

- Visit assigned partner bank branches and engage with Branch Managers and Sales Personnel as per standard operating procedures.
- Explain insurance products and solutions to customers, assist with documentation, and ensure compliance with guidelines.
- Achieve pre-set business targets including weighted new business premium (WNBP), product mix, case count, active branches, and sales staff KPIs.
- Collaborate with Branch Managers and Sales Personnel to develop and implement short- and long-term business plans.
- Motivate and support branch staff and bank sales teams to log applications and meet sales targets.
- Build and maintain strong relationships with bank sales and operations teams to ensure business and productivity goals are met.
- Conduct joint sales calls with bank teams and seek partner commitment towards business objectives.
- Manage relationships between internal teams and channel partners, providing support and representing the company professionally.
- Execute marketing activities as per partner requirements and ensure timely issuance of policies.
- Handle escalations related to sales and service deliverables, maintain persistency ratios, and ensure prompt post-sales service.
- Monitor competition at the branch level and strategize with Sales Personnel on business plan execution.
- Maintain high standards of compliance with both bank and Tata AIA Life Insurance policies and code of conduct.
- Maintain and coordinate branch-level management information systems (MIS) and provide timely reports to supervisors.
- Adhere to the training roadmap and continuously update knowledge.

Required Qualifications

- Graduate degree is mandatory.
- 2 to 4 years of relevant work experience in insurance or financial services.
- Experience working with public sector bank partners is preferred.
- Strong product knowledge and subject matter expertise in insurance.
- Good understanding of business planning and finance/insurance industry.
- Excellent self-management, discipline, problem-solving, and influencing skills.
- Proficiency in English and the local language.

Preferred Qualifications and Benefits

- Postgraduate qualification is desirable.
- Experience in managing partnerships and channel relationships.
- Exposure to branch operations and underwriting processes.
- Opportunity to work in a reputed organization recognized for its employee-centric culture.
- Access to continuous learning and career development programs.
- A diverse, equitable, and inclusive work environment that values respect, care, and compassion.

Tata AIA Life Insurance maintains a strict policy of not charging any fees during the hiring process. Candidates are advised to verify job offers only through official Tata AIA communication channels to avoid fraud. This job description is confidential and proprietary to Tata AIA Life Insurance.