Mobilink Microfinance Bank Ltd. (MMBL) is seeking a Relationship Manager for Deposit Banking to join its dynamic team. This role is pivotal in managing and nurturing relationships with both individual and corporate clients, focusing on deposit accounts. The Relationship Manager will drive deposit growth by acquiring new clients, retaining existing ones, and ensuring that clients’ deposit needs are met with efficiency and professionalism. This position plays a key role in delivering exceptional customer service while supporting the bank’s overall portfolio growth and product mix targets.
Key Responsibilities
- Execute sales strategies and customer acquisition processes to meet and exceed portfolio growth and cross-selling targets.
- Achieve assigned portfolio targets for various deposit products including CALSA, Savings Accounts (SA), and Term Deposits (TD) on a weekly, monthly, quarterly, and annual basis.
- Recruit and onboard freelancers and brand ambassadors to build a deposit mobilization team of approximately 25 members focused on retail deposit marketing.
- Maintain the targeted portfolio mix between CASA (Current Account Savings Account) and Term Deposits to ensure balanced growth.
- Mobilize fairly priced deposits to support retail deposit growth through multiple account openings.
- Establish and sustain strong relationships with key potential clients, converting them into long-term business partnerships.
- Ensure deposit mobilization across a broad base of accounts to reduce concentration risk and portfolio volatility.
- Consistently open new-to-bank (NTB) accounts daily to maintain a steady deposit inflow.
- Collaborate with branch staff to provide the highest level of customer service.
- Identify clients’ financial needs and offer tailored solutions including Payments & Cash Management, Trade Services, Treasury, and Investment Banking, with support from Area or Regional Managers.
- Foster deep client relationships to maximize business value and explore 360-degree growth opportunities.
- Monitor competitor activities to proactively retain and satisfy MMBL clients.
- Address and resolve customer complaints promptly and professionally.
- Complete any additional tasks or assignments efficiently as directed by the Line Manager.
Required Qualifications
- Bachelor’s degree from a reputable institution in Business Administration, Commerce, Accounting, Marketing, Economics, or Finance. An MBA is preferred, subject to approval.
- Minimum of 3 years of relevant experience in sales planning, management, and operations within retail or consumer banking.
- Strong understanding of deposit products and their operational mechanisms.
- Knowledge of CASA fundamentals and strategies to achieve CASA growth.
Preferred Qualifications and Benefits
This role is based at the Rahim Yar Khan Branch and offers a unique opportunity to contribute to a leading microfinance institution that serves over 48 million registered users across Pakistan. MMBL combines traditional microfinance with innovative mobile and digital banking technologies, operating through more than 114 branches and 270,000 branchless banking agents. The bank’s digital channels include USSD-based services, savings, MSME loans, remittances, mobile wallets, insurance, and various payment solutions, all aimed at promoting financial inclusion.
Joining MMBL means becoming part of a forward-thinking organization committed to innovation, teamwork, and a customer-centric approach. The bank values entrepreneurship and collaboration, providing an environment where employees can make a meaningful impact. This position is ideal for someone passionate about driving transformative change and empowering millions to succeed in the digital economy.