Relationship Manager - GL South

This opportunity with Bajaj Finance Limited seeks a Branch Manager to lead and manage a team focused on expanding the consumer gold loan business. The role demands strong leadership to drive branch operations, enhance customer loyalty, and develop effective business strategies. The Branch Manager will oversee both internal teams and external activities to ensure the branch meets its growth and profitability targets while maintaining compliance and operational excellence.

Key Responsibilities

- Oversee overall branch operations, ensuring performance and profitability targets are met.
- Lead and participate in field marketing activities for various financial products to boost brand visibility.
- Plan, conduct, and monitor branch and field-level marketing initiatives to maintain a healthy pipeline of leads, resulting in business conversion and branch growth.
- Drive customer engagement efforts aimed at acquiring new customers and retaining existing ones.
- Ensure accurate and error-free valuation and appraisal of gold ornaments pledged at the branch, adhering to company policies and audit compliance.
- Act as a joint custodian of the vault, responsible for the safekeeping of pledged securities according to company guidelines.
- Maintain control over Non-Performing Assets (NPAs) through persistent follow-ups with customers for interest collections.
- Demonstrate strong planning skills to ensure smooth branch operations and foster teamwork among employees.
- Recruit, coach, mentor, and train branch staff, providing timely feedback to enhance their performance.
- Maintain business quality and performance by preparing reports and implementing necessary actions to drive branch growth.
- Expand the gold loan portfolio along with promoting third-party products such as NCDs and gold coin sales.
- Ensure 100% process compliance at the branch, particularly in valuation and appraisal procedures.

Required Qualifications

- 4 to 7 years of relevant experience in banking or financial services, preferably in gold loan products or client management.
- Bachelor’s degree is mandatory; post-graduation is preferred.
- Proven ability to communicate clearly and effectively, both verbally and in writing.

Preferred Qualifications and Benefits

- Prior experience specifically in gold loan banking or related financial product management is highly desirable.
- Strong leadership and team management skills.
- Ability to work in a target-driven environment with a focus on customer satisfaction and operational compliance.

This role offers the chance to lead a dynamic branch team within a reputed financial institution, contributing directly to business growth and customer satisfaction in the gold loan segment.