Relationship Manager - GL South

This opportunity with Bajaj Finance Limited seeks a Branch Manager to lead and manage branch operations focused on consumer gold loans. The role involves providing strong leadership to the branch team, driving business growth, and expanding the customer base. The Branch Manager will be responsible for building customer loyalty, developing business strategies, and ensuring compliance with company policies. This position requires a hands-on approach to managing both internal teams and external activities, with a focus on profitability, customer engagement, and operational excellence.

Key Responsibilities

- Oversee overall branch operations, ensuring performance and profitability targets are met.
- Lead and participate in field marketing activities for various financial products to enhance brand visibility.
- Plan, conduct, and monitor branch and field marketing initiatives to maintain a healthy pipeline of leads and convert them into business growth.
- Drive customer engagement efforts aimed at acquiring new customers and retaining existing ones.
- Conduct accurate and error-free valuation and appraisal of gold ornaments pledged at the branch, ensuring correct weight and purity assessments in line with company policies and audit requirements.
- Act as joint custodian of the vault, responsible for the safekeeping of pledged securities according to company guidelines.
- Maintain control over Non-Performing Assets (NPAs) through persistent follow-ups with customers for interest collections.
- Demonstrate strong planning skills to ensure smooth branch operations and foster teamwork among employees.
- Hire, coach, mentor, and train branch staff, providing timely feedback to enhance their performance.
- Maintain quality and performance standards of the business, prepare relevant reports, and implement necessary actions to drive branch growth.
- Increase gold loan business and promote third-party products such as Non-Convertible Debentures (NCDs) and gold coin sales.
- Ensure 100% process compliance at the branch, including correct valuation and appraisal procedures.
- Manage all activities with a focus on error-free operations and adherence to audit and company policies.

Required Qualifications

- 4 to 7 years of relevant experience in a similar role.
- Bachelor’s degree is mandatory; post-graduation is preferred.
- Proven experience in gold loan banking, gold loan products, management, or client service.
- Strong written and verbal communication skills, with the ability to convey information clearly and concisely.

Preferred Qualifications and Benefits

- Prior experience specifically in gold loan products and branch management will be an advantage.
- Opportunities to lead a dynamic team and contribute to the growth of a reputed financial institution.
- Exposure to diverse financial products and the chance to develop expertise in consumer lending and asset management.

This role demands a proactive leader who can balance operational responsibilities with strategic business development, ensuring both customer satisfaction and branch profitability.