Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan)

This role is focused on achieving monthly key performance indicators (KPIs) through effective telesales activities while maintaining high service standards. The successful candidate will be responsible for monitoring and evaluating performance to maximize productivity and efficiency in line with product campaigns. Ensuring sales targets are met without any misselling, adhering to discipline and punctuality, and maintaining consistent follow-up with customers are essential aspects of the position. Active participation in daily team meetings and aligning personal strategies to improve sales outcomes are also expected.

Key Responsibilities

- Adhere strictly to verification policies, banking procedures, and regulatory requirements.
- Update all relevant systems accurately following customer interactions.
- Consistently achieve monthly sales targets, including card acquisition and EC/BT KPIs.
- Contact potential and existing customers via phone to introduce and promote banking products.
- Assess customer needs and recommend appropriate banking solutions.
- Cross-sell and upsell products to maximize revenue opportunities.
- Process customer requests and offers efficiently.
- Handle and resolve customer issues promptly, escalating to team leaders when necessary.
- Maintain comprehensive records of approvals, requests, and reports.
- Build and sustain strong customer relationships.
- Respond to customer inquiries with detailed product and service information.
- Address and resolve customer complaints effectively.
- Demonstrate strong sales and customer focus with the ability to think creatively and perform under pressure.
- Ensure 100% compliance with control parameters and policies set by the bank’s audit team.

Required Qualifications

- 1-2 years of experience in a similar telesales or customer-facing environment.
- Strong sales orientation and customer focus.
- Excellent people management and presentation skills.
- Ability to work effectively under pressure and think creatively.
- Good team player with a results-driven attitude.
- Business sensitivity and analytical skills.
- Proficient computer skills and adaptability to changing environments.

Preferred Qualifications and Benefits

- Practical marketing experience is preferred.
- Versatility and the ability to adapt quickly to new challenges.

This position offers an opportunity to develop sales expertise within a structured banking environment, emphasizing compliance, customer satisfaction, and continuous performance improvement.