Posted 6 days ago 19 views
Fixtman is seeking motivated Sales and Call Center Professionals to join our dynamic team on an independent contractor basis. The role primarily involves serving as the first point of contact for clients, ensuring a positive customer experience while handling inquiries, resolving issues, and promoting our services and products. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently within a fast-paced environment.
Key Responsibilities:
- Serve as the initial contact for clients, setting a professional and welcoming tone.
- Redirect client concerns to management when necessary to ensure prompt resolution.
- Initiate and follow up with customers and providers to sell services or products, resolve problems, and answer questions.
- Answer incoming calls, schedule appointments promptly, and confirm appointments with clients.
- Maintain a pleasant demeanor and demonstrate a strong commitment to customer service.
- Provide accurate directions within the city using mapping technology as needed.
- Complete daily tasks in the ERP system in accordance with established procedures.
- Prepare, process, review, and monitor policies, claims, endorsements, binders, contracts, and related documents.
- Develop and present proposals, provide quotes, and recommend coverage tailored to customer needs.
- Calculate invoicing and perform related financial functions accurately.
- Create and maintain computer files and follow-up systems to ensure timely action.
- Offer advisory support to the department supervisor as required.
- Participate in sales seminars, meetings, and educational activities to stay informed about industry trends, regulations, and best practices.
- Perform additional duties as assigned to support team and organizational goals.
Required Qualifications:
- Minimum of 1 year of related experience and/or training in a similar role.
- Ability to read, analyze, and interpret contracts, policies, documents, and regulations with accuracy.
- Strong written communication skills, including report writing and business correspondence.
- Proven ability to establish rapport, present information clearly, and respond effectively to questions from managers, clients, and the public.
- Competence in calculating figures such as discounts, interest, commissions, pro-rata amounts, percentages, and volume; basic accounting knowledge is essential.
- Problem-solving skills to handle practical issues and adapt to various concrete variables.
- Ability to interpret instructions provided in written, oral, or schedule formats.
- Proficiency in computer use, including Microsoft Office applications.
Preferred Qualifications and Benefits:
- Previous industry and sales experience is highly desirable.
- Opportunities to attend sales seminars and educational activities to enhance professional development and stay current with market trends and regulations.
This independent contractor position offers a unique opportunity to work in a supportive environment that values customer service excellence and professional growth. Candidates who thrive in a customer-focused role and possess strong organizational and communication skills are encouraged to apply.
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fixTman LLC
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