Remote Customer Service and Order Processing Assistant

We are a glass fabrication company seeking a reliable and detail-oriented Remote Assistant to support customer service, order processing, administrative tasks, and basic technical duties. This position is well-suited for recent college graduates who possess strong English communication skills, technical aptitude, and a keen eye for detail. The successful candidate will engage with customers, review custom orders, verify measurements and specifications, maintain accurate records, coordinate with internal teams, and assist in resolving order-related issues. Given the custom nature of our products, accuracy is paramount. Comprehensive training on our products, systems, and procedures will be provided.

Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers with product questions, measurements, order status, shipping, delivery, and other concerns. Process, review, update, and track customer orders to ensure accuracy and completeness. Verify dimensions, fractions, thicknesses, quantities, edge options, and other product specifications. Contact customers to clarify missing, unclear, or conflicting information. Enter and maintain accurate customer and order data in company systems. Coordinate with production, shipping, and management teams regarding customer orders. Monitor and follow up on open customer issues until resolution. Handle concerns related to damaged, delayed, missing, or incorrect orders. Prepare replacement, correction, or escalation requests as needed. Utilize spreadsheets, email platforms, order-management systems, and other online tools. Troubleshoot basic order, account, system, or technical issues. Perform general administrative and virtual assistant duties. Follow company procedures and escalate complex matters appropriately. Manage multiple assignments and deadlines while maintaining high accuracy. Maintain organized records of customer communications and order activities.

Required Qualifications
Bachelor’s degree or equivalent college degree; recent graduates are encouraged to apply. Excellent written and spoken English with clear pronunciation and strong listening comprehension. Professional phone etiquette with confident and clear communication skills. Strong customer service and problem-solving abilities. Proficient computer and technical skills. Comfortable working with measurements, fractions, and detailed product specifications. Exceptional attention to detail and ability to identify missing or conflicting order information. Ability to follow written procedures and quickly learn new systems and processes. Ability to work independently with limited supervision and manage multiple tasks effectively. Own a laptop or desktop computer suitable for full-time remote work. Stable internet connection with a minimum speed of 10 Mbps. Quiet, professional workspace suitable for customer phone calls. Availability to work consistently during U.S. Central Time business hours (8:00 a.m.–5:00 p.m.), including evening and overnight hours in Pakistan.

Preferred Qualifications and Benefits
Degree in Architecture, Architectural Engineering, Civil Engineering, Construction Management, Quantity Surveying, Industrial Engineering, or related technical fields. Previous experience in customer service, order processing, administrative roles, manufacturing, construction, or technical support. Experience handling customer communications via phone, email, or online messaging. Familiarity with reviewing custom product orders or specifications. Proficiency in Microsoft Excel, Google Sheets, or similar spreadsheet applications. Experience with order-management, CRM, or customer-service systems. Ability to read basic drawings, diagrams, or product specifications. Understanding of inches, fractions, dimensions, and unit conversions. Backup internet connection and power solution preferred. Availability to work Saturdays when required.

This is a full-time remote position with a regular schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m. U.S. Central Time, corresponding to evening and overnight hours in Pakistan. Saturday availability is preferred. Compensation ranges from $350 to $450 USD per month, depending on experience, skills, and assessment outcomes. Training will be provided, with opportunities for increased responsibilities and pay based on performance and business needs.

The ideal candidate communicates clearly and professionally, demonstrates strong attention to detail, is comfortable engaging with customers, understands measurements and product specifications, takes responsibility for assigned tasks, follows up proactively, and remains calm and professional under pressure. Accuracy and dependability are essential due to the custom manufacturing nature of the work.

Qualified candidates will undergo a video interview, spoken-English and phone communication assessment, written customer-service exercise, computer and spreadsheet test, order-review exercise, and internet speed verification. Applicants must confirm their ability to work the required schedule and meet technical requirements to be considered.