Representative I, Relationship Management

Join a global, collaborative Primary Account Management team dedicated to retaining and growing S&P Global Market Intelligence’s long-tail customer segment through innovative, technology-driven engagement. This role involves managing a diverse portfolio of accounts, leveraging automation and data insights to drive customer success and recurring revenue. You will work closely with sales and account teams in a fast-paced, tech-savvy environment, contributing to exceptional customer outcomes while supporting team initiatives and continuous learning.

Key Responsibilities:
- Own the end-to-end renewal process for an assigned portfolio, ensuring timely completion and driving product adoption to secure recurring revenue.
- Build and maintain strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
- Collaborate with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and new business opportunities, expanding market presence.
- Use data and analytics tools to monitor account health proactively, identify churn risks, prioritize outreach, and enhance forecast accuracy.
- Provide guidance and support to the team in resolving complex issues and delivering quality work, leveraging your expertise to drive team success.
- Engage actively in training and development to improve product knowledge, renewal skills, and customer engagement techniques, adopting new tools and best practices.
- Work onsite at least two days per week as part of the company’s hybrid work model.

Required Qualifications:
- Typically, 3+ years of experience in client-facing roles such as sales, renewals/retention, customer success, or account management.
- Proven ability to manage a high-volume renewal portfolio with strong attention to detail and disciplined execution.
- Excellent communication and relationship management skills, including handling objections and managing escalations effectively.
- Proficiency in using data and analytics to assess account health, prioritize actions, and identify risks and growth opportunities.
- Willingness to attend at least one in-person interview at the nearest S&P Global office as part of the final hiring process.

Preferred Qualifications and Benefits:
- A collaborative mindset with a demonstrated ability to contribute to team goals and business improvement initiatives.
- Strong active listening skills and the ability to navigate challenges with empathy, positivity, and a proactive approach.
- Interest in market data solutions and analytical tools, with the ability to integrate technical information to support client understanding.
- Results-oriented, with effective prioritization skills and a commitment to continuous professional development.

At S&P Global Market Intelligence, you will be part of a mission-driven organization advancing essential intelligence. Our team of over 35,000 professionals worldwide is passionate about delivering deep insights and innovative data solutions that empower confident decision-making. We value integrity, discovery, and partnership, fostering a culture that supports diversity, equity, and inclusion.

Benefits include:
- Comprehensive health and wellness coverage designed to support both mind and body.
- Generous flexible time off to maintain work-life balance.
- Continuous learning opportunities with access to extensive resources for career growth.
- Financial wellness programs including competitive pay, retirement planning, and education support with company-matched student loan contributions.
- Family-friendly perks and additional benefits such as retail discounts and referral incentives.

S&P Global is committed to equal opportunity employment and values diverse perspectives to drive innovation and success. We maintain transparent and fair hiring practices and provide accommodations for applicants with disabilities throughout the recruitment process. Join us to help create critical insights that make a meaningful impact on the world.