Representative I, Relationship Management

Join our global Primary Account Management team at S&P Global Market Intelligence, where you will play a vital role in retaining and growing our long-tail customer segment. This dynamic and collaborative team leverages technology, automation, and data analytics to deliver exceptional customer outcomes in a fast-paced, tech-savvy environment. You will manage a portfolio of accounts, driving renewals, product adoption, and revenue growth while working closely with sales and account teams to expand market presence.

Key Responsibilities:
- Manage the end-to-end renewal process for assigned accounts, ensuring timely completion and maximizing recurring revenue through effective product adoption.
- Build and maintain strong customer relationships by engaging regularly, understanding client objectives, and resolving inquiries to ensure high satisfaction.
- Collaborate with Core Account Managers and Sales Specialists to identify and pursue cross-sell, upsell, and new business opportunities.
- Use data and analytics tools to monitor account health, identify churn risks, prioritize outreach efforts, and enhance forecast accuracy.
- Provide expertise and guidance to support team members in resolving complex, non-routine issues and delivering quality outcomes.
- Participate actively in ongoing training to improve product knowledge, renewal strategies, and customer engagement skills, embracing new tools and best practices.
- Work from the office at least two days per week as part of the role’s requirements.

Required Qualifications:
- Typically, 3+ years of experience in client-facing roles such as sales, renewals, retention, customer success, or account management.
- Proven ability to manage a high-volume renewal portfolio with strong attention to detail and disciplined execution.
- Excellent communication and relationship management skills, including handling objections and managing escalations effectively.
- Proficiency in leveraging data and analytics to assess account health, prioritize actions, and identify risks and growth opportunities.
- External candidates must be available for at least one in-person interview at the nearest S&P Global office before an offer can be extended.

Preferred Qualifications:
- A collaborative mindset with a willingness to contribute to team goals and business improvement initiatives.
- Strong active listening skills and the ability to understand diverse perspectives, addressing challenges with empathy and a proactive attitude.
- Interest in market data solutions and analytical tools, with the capability to integrate technical information and generate new ideas.
- Results-driven approach, adept at prioritizing tasks based on urgency and importance, with a commitment to continuous professional development.

Benefits:
At S&P Global, we prioritize the well-being and growth of our employees. Our comprehensive benefits include health and wellness coverage designed to support both mind and body, generous paid time off to maintain work-life balance, and access to continuous learning resources to advance your career. We offer competitive compensation, retirement planning, financial wellness programs, and family-friendly perks. Additional benefits include retail discounts and referral incentives, all aimed at helping you thrive both personally and professionally.

About S&P Global Market Intelligence:
We provide deep, accurate, and insightful information that empowers customers to make confident decisions. Our experts deliver leading data and technology solutions that expand perspectives and drive impactful outcomes across industries. With over 35,000 employees worldwide, we foster a culture of integrity, discovery, and partnership, committed to building a more equitable and sustainable future.

S&P Global is an equal opportunity employer. We value diversity and inclusion and provide accommodations for applicants with disabilities throughout the hiring process. Join us to be part of a team that is transforming how essential intelligence shapes the world.