Research Specialist

Troxis IT Solutions is seeking a dedicated Research Specialist to join the team on a full-time, on-site basis in Johar Town, Lahore. This role is pivotal in driving research-led growth, strategic planning, technology adoption, and process improvement across the organization. The ideal candidate will be highly skilled in conducting comprehensive research on markets, industries, competitors, and emerging technologies, transforming insights into practical strategies and execution plans. The position requires working evening shifts from 4:00 PM to 1:00 AM and collaborating closely with multiple departments to support business objectives.

Key Responsibilities

- Conduct thorough research on markets, industries, competitors, customers, technologies, and business processes.
- Perform end-to-end research on new projects, initiatives, markets, services, and business opportunities, providing actionable recommendations based on projections.
- Analyze existing business processes and ongoing projects to identify gaps, inefficiencies, risks, and areas for improvement.
- Investigate relevant industry standards, international best practices, and innovative technologies to address organizational challenges.
- Develop research-backed strategies for growth, marketing, project execution, and process improvement.
- Identify and evaluate opportunities for AI integration, automation, digitization, and workflow optimization.
- Research and assess AI models, automation platforms, SaaS tools, APIs, integrations, and other emerging technologies.
- Utilize AI platforms such as ChatGPT, Claude, Gemini, Perplexity, and others to enhance research, analysis, and productivity.
- Create effective prompts and design AI-assisted research and automation workflows.
- Support research related to ideal customer profiles (ICP), buyer behavior, competitor analysis, pricing strategies, positioning, and go-to-market (GTM) plans.
- Analyze business and marketing performance data to provide actionable insights and support the Marketing & Research Head in developing marketing plans, growth strategies, and campaigns.
- Collaborate cross-functionally with teams including Marketing, Sales, Operations, Product, Engineering, and HR to align research outcomes with organizational goals.

Required Qualifications

- Bachelor’s degree in Business, Marketing, Management, Economics, IT, Computer Science, Data Analytics, Engineering, or a related discipline.
- 2 to 4 years of professional experience in research, strategy, business analysis, growth, consulting, technology, or marketing roles.
- Strong research capabilities combined with analytical, critical thinking, and problem-solving skills.
- Solid understanding of AI technologies, automation, SaaS platforms, digital tools, and emerging technology trends.
- Practical experience working with AI models, including prompt engineering and AI-assisted research methodologies.
- Ability to independently research unfamiliar topics and translate findings into actionable business strategies.
- Excellent communication, documentation, and presentation skills.
- Experience within IT services, SaaS, or AI-focused environments is highly desirable.

This role offers the opportunity to work in a dynamic, technology-driven environment where research directly influences strategic decisions and innovation. Candidates passionate about leveraging AI and emerging technologies to drive business growth will find this position rewarding.