Research Specialist

Troxis IT Solutions is seeking a full-time Research Specialist to join its team on-site in Johar Town, Lahore. This role is focused on driving research-led growth, strategic planning, technology adoption, and process improvement within the organization. The ideal candidate will conduct in-depth research across markets, industries, competitors, business processes, and emerging technologies, transforming insights into actionable strategies and execution plans. The position requires working evening shifts from 4:00 PM to 1:00 AM and collaborating closely with multiple departments to support the company’s growth and innovation objectives.

Key Responsibilities

- Conduct comprehensive research on markets, industries, competitors, customers, technologies, and business operations.
- Perform end-to-end research on new projects, initiatives, markets, services, and business opportunities, providing actionable recommendations based on projections.
- Analyze existing business processes and ongoing projects to identify gaps, inefficiencies, risks, and areas for improvement.
- Investigate relevant industry standards, international best practices, technologies, and solutions to address business challenges effectively.
- Develop research-backed strategies for growth, marketing, project execution, and process improvement.
- Identify and evaluate opportunities for AI integration, automation, digitization, and workflow optimization.
- Research and assess AI models, automation platforms, SaaS tools, APIs, integrations, and other emerging technologies.
- Utilize AI tools such as ChatGPT, Claude, Gemini, Perplexity, and similar platforms for research, analysis, and productivity enhancement.
- Create effective AI prompts and design AI-assisted research and automation workflows.
- Support research related to Ideal Customer Profiles (ICP), buyer personas, customer insights, competitor analysis, pricing strategies, positioning, and go-to-market (GTM) approaches.
- Analyze business and marketing performance data to provide actionable recommendations.
- Assist the Marketing & Research Head in developing marketing plans, growth strategies, campaigns, and business recommendations.
- Collaborate cross-functionally with teams including Marketing, Sales, Operations, Product, Engineering, and HR.

Required Qualifications

- Bachelor’s degree in Business, Marketing, Management, Economics, IT, Computer Science, Data Analytics, Engineering, or a related discipline.
- 2 to 4 years of professional experience in research, strategy, business analysis, growth, consulting, technology, marketing, or related fields.
- Strong research capabilities combined with analytical, critical-thinking, and problem-solving skills.
- Solid understanding of AI, automation, SaaS platforms, digital technologies, and emerging tech trends.
- Hands-on experience with AI models, prompt engineering, and AI-assisted research methodologies.
- Ability to independently research unfamiliar topics and translate findings into practical, actionable strategies.
- Excellent communication, documentation, and presentation skills.
- Experience working within IT services, SaaS, or AI-driven environments is highly desirable.

This role offers the opportunity to work in a dynamic, technology-driven environment where research and innovation are central to business success. The candidate will be instrumental in shaping strategic initiatives and leveraging cutting-edge technologies to optimize business processes and growth.