Restaurant General Manager QSR

This role offers full ownership of the restaurant’s profitability and operational success. The ideal candidate will be responsible for driving sales growth, managing costs, and ensuring overall business performance. You will lead and develop a dedicated team, maintain high standards of food quality and safety, and implement strategies that enhance customer satisfaction and operational efficiency. This position requires hands-on management of daily activities, from staffing and inventory control to compliance and financial reporting, all while fostering a positive work environment and strong team culture.

Key Responsibilities

- Own full P&L accountability for the restaurant, including driving sales growth, controlling costs, and maximizing profitability.
- Lead, supervise, coach, and develop Shift Managers, Kitchen Supervisors, and the entire restaurant team to ensure high performance.
- Ensure consistent execution of brand standards, standard operating procedures (SOPs), food safety protocols, and product quality across all shifts.
- Develop and implement sales-building strategies, local store marketing initiatives, and upselling programs to meet revenue targets.
- Plan manpower requirements, create rosters, and manage labor costs and staff productivity in line with demand patterns.
- Oversee inventory management, ordering, stock control, and vendor coordination to minimize wastage and prevent stock-outs.
- Ensure full compliance with food safety, hygiene, health and safety regulations, and all statutory requirements.
- Handle escalated customer complaints and service recovery efforts to maintain high satisfaction and encourage repeat business.
- Conduct regular operational audits and walkthroughs, perform root-cause analysis, and implement corrective action plans.
- Manage recruitment, onboarding, performance appraisals, disciplinary actions, and succession planning for branch staff.
- Ensure accurate cash handling, banking, POS reconciliation, and implement loss-prevention controls across shifts.
- Prepare and present daily, weekly, and monthly performance reports along with actionable plans to the Operations Manager.
- Maintain restaurant facilities, equipment, and assets, ensuring preventive maintenance schedules are followed.
- Foster a strong team culture, promote employee engagement and retention, and represent the brand positively.
- Approve and oversee process improvement initiatives proposed by Shift Managers and Kitchen Supervisors.

Required Qualifications

- Proven experience in managing a Quick Service Restaurant (QSR) or similar fast-paced food service environment.
- Strong leadership skills with the ability to coach and develop a diverse team.
- Solid understanding of P&L management, cost control, and inventory processes.
- Knowledge of food safety standards, health and safety regulations, and compliance requirements.
- Excellent problem-solving skills and the ability to handle customer escalations effectively.
- Proficiency in cash management, POS systems, and operational reporting.
- Ability to work in person at the designated restaurant location.

Preferred Qualifications and Benefits

- Experience in local store marketing and sales promotion strategies is advantageous.
- Competitive monthly salary ranging from Rs 50,000 to Rs 70,000.
- Opportunity to lead a dynamic team and contribute to the growth of a well-established brand.

Candidates are encouraged to apply if they have relevant QSR experience and are ready to take on a challenging and rewarding leadership role.