Posted 6 days ago 12 views
Zones is a leading global IT solutions provider with over 35 years of experience, recognized for its innovative end-to-end service offerings. As a Minority Business Enterprise (MBE), Zones operates in more than 120 countries, delivering expertise in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. With strong partnerships and certifications from industry leaders like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones is committed to building digital infrastructures that transform business operations and ensure seamless IT solutions.
The Returns Specialist plays a crucial role in managing client returns efficiently, ensuring timely processing and resolution while maintaining strong relationships with customers and suppliers. This position requires independent decision-making and intellectual engagement to handle returns accurately and support overall supply chain operations.
Key Responsibilities:
- Process client returns to company stock and suppliers using in-house processing software.
- Apply for supplier Return Merchandise Authorization (RMA) numbers and ensure correct products are shipped to suppliers.
- Maintain zero outstanding open RMAs aged over 60 days in the database.
- Develop and sustain positive relationships with customers and manufacturers through appropriate communication channels such as fax, email, and telephone.
- Transfer stock between bins or warehouses using internal software systems.
- Gain thorough knowledge of in-house processing software, including AX and MS Outlook.
- Verify goods are correctly identified before shipping.
- Coordinate with internal departments to facilitate smooth operations.
- Arrange and manage deliveries with various courier services.
- Provide support in picking, packing, invoicing, cycle counting, stock management, and stock takes as needed.
- Continuously seek improvements in quality and cycle time to enhance operational efficiency.
Required Qualifications:
- Bachelor’s or Master’s degree in Business Administration with a focus on Supply Chain.
- 1 to 2 years of experience in supply chain management; procurement experience is an advantage.
- Strong communication skills, both written and verbal.
- Experience working with U.S. vendors, distribution channels, or within the retail computer hardware/software industry is preferred.
- Proficiency in vendor negotiation and administration.
- Competency in basic Microsoft Office applications.
- Effective time management and organizational skills.
Preferred Qualifications and Benefits:
Zones values diversity and inclusion, offering a supportive workplace where every employee is respected. The company provides a comprehensive benefits package, including life insurance, optional health insurance, retirement benefits aligned with company policy, a voluntary pension scheme, EOBI, complimentary meals, and access to an on-site gym. Zones is an equal opportunity employer committed to maintaining a discrimination-free work environment. This role operates on a shift schedule from 1:00 PM to 9:30 PM (PK Time).
Candidates passionate about contributing to a dynamic IT environment and driving operational excellence will find Zones an ideal place to grow their careers.
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