Revenue System Administrator

Join DigitalOcean and take your career to the next level by working alongside a talented community dedicated to building the simplest, most scalable cloud platform. If you have a growth mindset, enjoy thinking big and bold, and thrive in a fast-paced, innovative environment, you’ll find a rewarding place here. DigitalOcean values collaboration, continuous learning, and making a meaningful impact for creators and builders worldwide.

Key Responsibilities

- Monitor and manage the request queue using Jira: categorize incoming requests from Sales, Support, Marketing, and Partner teams, resolve straightforward issues, gather necessary information, and route complex requests to the appropriate owners with clear context.
- Perform day-to-day administration across the GTM stack, including user provisioning and deprovisioning in Salesforce, Outreach, Planhat, and other tools, managing licenses, updating permissions, and handling access requests.
- Diagnose and resolve errors and synchronization issues, such as Salesforce flow errors, integration failures, and data mismatches. Use runbooks for known problems and escalate new issues with detailed findings.
- Execute standard configuration tasks, including field additions, mapping updates, report and dashboard creation, list view and layout adjustments, picklist maintenance, and routine data imports.
- Maintain data hygiene by identifying and correcting duplicates, misrouted records, and enrichment gaps flagged by users or monitoring systems.
- Keep documentation up to date by maintaining runbooks, FAQs, and how-to guides to improve resolution times for common issues.
- Leverage AI tools daily (such as Claude and MCP-connected tools) to accelerate diagnosis, drafting, and repetitive tasks, while identifying opportunities for automation.
- Continuously learn by shadowing senior engineers on projects and gradually taking ownership of small enhancements from start to finish.

Required Qualifications

- Minimum of 3 years’ experience administering Salesforce or similar GTM/business systems in a production environment.
- Solid understanding of Salesforce fundamentals, including user management, profiles and permission sets, reports, flows (reading and basic edits), and data loading.
- Exposure to at least one other GTM tool category such as sales engagement, customer success platforms, marketing automation, or data enrichment, with a strong desire to learn the full stack.
- Strong troubleshooting skills with a methodical approach to forming hypotheses, testing, and documenting findings clearly for others.
- Excellent communication skills with a service-oriented mindset, able to set expectations and follow through with non-technical stakeholders.
- High attention to detail, especially regarding permissions and data integrity, understanding the risks involved in production changes.
- Comfortable using AI assistants in daily tasks and curious about expanding their use.
- Salesforce Administrator certification or progress toward it is a plus.
- Ability to work during Eastern Standard Time (EST) hours.

Preferred Qualifications and Benefits

DigitalOcean offers a dynamic work environment where innovation is purposeful and career growth is prioritized. Employees benefit from access to professional development resources, including reimbursement for conferences, training, and LinkedIn Learning courses. The company supports employee well-being through comprehensive benefits, flexible time off, and local meetups. Compensation includes a competitive salary based on market data and experience, potential performance bonuses, equity grants, and participation in an Employee Stock Purchase Program.

DigitalOcean is an equal opportunity employer committed to diversity and inclusion, ensuring no discrimination based on race, religion, gender, age, disability, or other protected characteristics.

This position is based in Hyderabad, India. Applicants may apply to a maximum of three positions within any 180-day period to encourage thoughtful and well-matched applications.