Sales Agent

WORK is a dynamic company offering comprehensive business solutions focused on marketing, customer service, and quality assurance. By helping clients enhance their brand presence, improve customer satisfaction, and maintain consistent service standards, WORK supports organizations in scaling their operations and optimizing overall performance. The company fosters collaboration across departments to provide reliable, results-driven support to a diverse client base.

The Sales Agent position at WORK is a full-time, on-site role based in Islamabad. The successful candidate will engage with both prospective and existing customers to present products and services clearly and accurately, assisting clients in making informed purchasing decisions. Daily responsibilities include handling outbound and inbound calls, managing leads, maintaining detailed records in CRM or similar systems, and following up to close sales. The Sales Agent will also coordinate with customer service and quality assurance teams to ensure a seamless client experience, address basic inquiries, and escalate complex issues when necessary. Meeting individual and team sales targets, participating in regular training sessions, and contributing to the continuous improvement of sales processes are essential aspects of this role.

Key Responsibilities
- Engage with prospective and existing customers to present products and services effectively.
- Make outbound and inbound calls to manage leads and support sales activities.
- Maintain accurate and detailed records in CRM or similar platforms.
- Follow up with clients to close sales and ensure customer satisfaction.
- Collaborate with customer service and quality assurance teams to provide a smooth client experience.
- Handle basic customer inquiries and escalate complex issues appropriately.
- Meet individual and team sales targets consistently.
- Participate actively in training sessions and contribute to improving sales processes.

Required Qualifications
- Strong communication skills, including clear spoken and written English, active listening, and the ability to explain complex information simply.
- Proven customer service and client support abilities, emphasizing empathy, problem-solving, and maintaining professional interactions.
- Sales skills such as lead handling, negotiation, closing techniques, and experience working with sales targets or KPIs.
- Basic knowledge of insurance or similar service-based products, with the ability to learn industry-specific terms, policies, and procedures.
- Willingness to participate in training programs with a growth mindset and openness to coaching and feedback.
- Basic computer literacy and familiarity with CRM or call center software tools.
- Minimum education requirement of a high school diploma or equivalent.

Preferred Qualifications and Benefits
- A bachelor’s degree in Business, Marketing, or a related field is advantageous.
- Previous experience in sales, call centers, or customer-facing roles is preferred, though strong entry-level candidates will be considered.

This role offers an excellent opportunity for individuals looking to develop their sales career within a supportive and collaborative environment, with ongoing training and growth potential.