Sales and Support Account Specialist

Livetecs is seeking a dedicated Sales and Support Account Specialist to join their team onsite in Gulshan e Iqbal, Karachi. This full-time position operates during the night shift from 6 PM to 3 AM. The role uniquely blends outbound sales with client support, requiring the specialist to engage in cold calling, manage support tickets, and oversee daily account activities for international clients. Ideal candidates thrive in fast-paced environments, enjoy building strong client relationships, and are motivated by both sales targets and customer satisfaction.

Key Responsibilities

Sales:
- Conduct outbound cold calls to potential clients to generate new business opportunities.
- Qualify leads and arrange discovery calls or product demos.
- Follow up on inbound inquiries and convert prospects into clients.
- Achieve monthly and quarterly sales targets consistently.
- Maintain an active sales pipeline and accurately log all activities in the CRM system.
- Identify opportunities for upselling and cross-selling within the existing client base.

Client Support and Account Management:
- Facilitate smooth onboarding processes for new clients.
- Serve as the primary point of contact for assigned client accounts.
- Respond promptly to client queries and support requests.
- Manage support tickets and resolve issues within established service level agreements (SLAs).
- Escalate complex technical problems to appropriate internal teams and ensure timely resolution.
- Conduct regular follow-ups with clients to gauge satisfaction and address any concerns.
- Develop and implement retention strategies to enhance client engagement and minimize churn.
- Maintain detailed and accurate records of all client interactions and updates.
- Collaborate with internal teams to ensure swift resolution of client issues.

Reporting:
- Prepare daily and weekly reports covering sales activities, support tickets, and client updates.
- Provide management with regular feedback on client issues and emerging trends.
- Ensure CRM data is consistently updated and accurate.

Required Qualifications
- 1 to 3 years of experience in sales, client support, customer success, or account management.
- Proven experience with cold calling and outbound sales techniques.
- Skilled in handling support tickets and managing client escalations.
- Strong English communication skills, both written and verbal.
- Willingness to work the night shift from 6 PM to 3 AM.
- Ability to work onsite in Gulshan e Iqbal, Karachi.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho is advantageous.
- Excellent problem-solving skills with a customer-first mindset.
- Ability to manage multiple clients simultaneously while staying organized.
- Comfortable working in a target-driven environment.

Preferred Qualifications and Benefits
- Competitive salary package.
- Night shift allowance.
- Health benefits.
- Opportunities for professional growth within a rapidly expanding company.
- Supportive and collaborative team culture.
- Hands-on experience working with international clients.

Livetecs encourages candidates who are proactive and eager to contribute to a dynamic team to apply promptly, as applications are reviewed on a rolling basis.