Sales Assistant

Papernest is a stationery shop committed to building trust, delivering quality, and fostering long-term relationships with its customers. Serving students, professionals, artists, and creators, the company emphasizes premium products, honest pricing, and respectful service. Papernest balances practicality and durability with modern, innovative stationery solutions designed to enhance productivity and creativity. Customer feedback plays a vital role in driving continuous improvement, while the company maintains a strong dedication to responsible, sustainable, and eco-friendly practices. The vision is to establish a trusted brand known for quality, honesty, and excellence in every interaction.

The Sales Assistant position at Papernest is a full-time hybrid role based in Karāchi, offering flexibility to work both on-site and from home. This role supports daily store operations by welcoming customers, understanding their needs, and recommending appropriate stationery products. The Sales Assistant will handle sales transactions, maintain product displays, manage inventory, and ensure the store environment is organized and customer-friendly. Additionally, the role involves addressing customer inquiries, resolving issues efficiently, and gathering feedback to enhance service and product offerings. Collaboration with the team to achieve sales targets, support promotional activities, and contribute to a positive and inclusive workplace culture is also essential.

Key Responsibilities:
- Greet and assist customers by understanding their needs and recommending suitable stationery products.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Maintain attractive and orderly product displays to enhance the shopping experience.
- Monitor and manage inventory levels to ensure product availability.
- Keep the store clean, organized, and welcoming at all times.
- Respond promptly to customer questions and resolve any issues or complaints.
- Collect and communicate customer feedback to support continuous improvement.
- Collaborate with colleagues to meet or exceed sales targets and support promotional campaigns.
- Contribute to fostering a positive, respectful, and inclusive work environment.

Required Qualifications:
- Strong interpersonal skills with the ability to build positive relationships and provide respectful, helpful customer service.
- Clear and professional communication skills for effective interaction with customers, team members, and management.
- Sales aptitude to understand customer needs, recommend products effectively, and support revenue goals.
- Solid organizational skills to manage inventory, maintain displays, and handle multiple tasks efficiently.
- Basic numeracy skills and familiarity with point-of-sale systems are advantageous.
- Ability to work reliably and independently in a hybrid work setup, balancing on-site and remote duties.
- Minimum education requirement of a high school diploma or equivalent.

Preferred Qualifications and Benefits:
- Previous experience in retail or stationery-related roles is beneficial but not mandatory.
- Additional education in business, marketing, or related fields is considered a plus.

Papernest offers an opportunity to join a company that values quality, honesty, and sustainability while supporting employee growth in a dynamic and inclusive environment.