Posted 6 days ago 8 views
Growth Rise Solutions, based in Bahira Town Phase 7, Rawalpindi, is seeking a dedicated professional to join our team full-time in an on-site role during morning to evening shifts. We specialize in providing managed remote teams, marketplace operations, and business automation services to clients across the US, UK, Europe, and Asia. Our team of over 100 employees operates from a supervised office environment. This position supports one of our fastest-growing projects—a managed eBay store service where we handle everything from product listing and order processing to customer service and account health management on behalf of sellers.
In this role, you will engage with new sellers who contact us primarily through WhatsApp and referrals. These leads are warm and interested, requiring someone who can clearly explain our services, address their questions, build trust, and successfully onboard them. Your responsibility is to guide each lead from the initial message through to becoming a signed and onboarded client. After onboarding, our operations team takes over managing the store, allowing you to focus on the next lead. Communication is mostly written, with about 70% of leads preferring WhatsApp and email, while the remaining 30% may request phone or video calls, which you will also handle professionally.
Key Responsibilities
- Respond promptly and professionally to inbound leads via WhatsApp and email using clear, confident English.
- Maintain ongoing conversations over days or weeks, ensuring no lead goes cold.
- Assess each seller’s needs and clearly explain how our managed eBay store service meets those needs.
- Address objections, pricing inquiries, and follow-ups in a personalized manner without relying on scripted responses.
- Conduct calls and video meetings when requested, primarily with clients from the US, UK, or Europe.
- Guide new clients through the onboarding process and smoothly transition them to the operations team.
- Keep organized records of all leads, tracking their status and next steps.
- Provide weekly reports detailing leads received, converted, and lost, including reasons for outcomes.
Required Qualifications
- 2 to 5 years of experience in sales, client onboarding, account management, or similar client-facing roles, preferably involving international clients.
- Exceptional written English skills, with the ability to compose messages that sound professional, trustworthy, and tailored to business owners.
- Clear and neutral spoken English for occasional calls, demonstrating confidence and professionalism.
- Comfortable appearing on camera without hesitation or reliance on scripts.
- Strong organizational skills to manage 15 to 20 active conversations simultaneously without losing track.
- While eCommerce or eBay experience is advantageous, it is not mandatory as product training will be provided. However, communication skills and confidence cannot be trained.
Preferred Qualifications and Additional Information
This opportunity is not suitable for recent graduates, those who respond with brief one-line messages, or individuals who require scripted dialogues for every interaction. The role demands a proactive, articulate communicator who can build rapport naturally and maintain professionalism throughout the sales and onboarding process.
The position is based entirely on-site at our Rawalpindi office, offering a dynamic work environment with a growing international client base. If you are motivated by client engagement and enjoy managing multiple conversations with a consultative approach, this role offers a rewarding challenge within a supportive team.
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This description provides a comprehensive overview of the role and expectations at Growth Rise Solutions, inviting experienced professionals to contribute to our expanding managed eBay store service.
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GrowthRatio Solutions
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