Sales Coordinator

We are seeking a detail-oriented and proactive Sales Coordinator to join a manufacturing company based in DHA Phase 6, Lahore. This full-time onsite role involves managing the entire sales order process, from receiving and recording orders to coordinating with factory, logistics, and accounts teams to ensure timely and accurate dispatches. The ideal candidate thrives in a fast-paced environment, enjoys working closely with customers and internal teams, and demonstrates strong organizational and communication skills. Working hours are from 9 AM to 5 PM, Monday through Saturday, with a monthly salary range of PKR 130,000 to 150,000, depending on experience.

Key Responsibilities

- Order Management: Accurately receive and record sales orders from customers and directors. Communicate with customers to address queries and confirm orders. Ensure alignment between the factory, logistics, and accounts teams on all orders.

- Sales Order Processing: Prepare sales orders in collaboration with customers and directors. Update and revise orders to resolve dispatch discrepancies or accommodate customer requests. Maintain complete and accurate sales documentation.

- Dispatch Coordination: Collaborate with the dispatch supervisor to guarantee correct loading and timely dispatch of goods. Address loading issues immediately, including making necessary sales order adjustments on the spot.

- Customer & Stakeholder Management: Develop and maintain strong relationships with customers, transporters, and vendors. Keep all external parties informed about order status, delivery schedules, and any changes. Handle escalations professionally, safeguarding company interests. Collect feedback from stakeholders to enhance service quality and operational efficiency.

- Documentation & Reporting: Work closely with the Accounts Officer to ensure accurate invoicing. Maintain detailed records of orders, customer interactions, and dispatch confirmations. Prepare daily and weekly reports covering sales performance, dispatch status, and pending orders.

Required Qualifications

- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.

- 1 to 3 years of experience in sales coordination, sales operations, order processing, or customer management.

- Experience in the manufacturing or FMCG sector is preferred.

- Strong communication, coordination, and follow-up skills.

- Proficiency in Microsoft Excel and Word.

- Ability to multitask effectively and remain calm under pressure.

- Customer-service oriented with solid problem-solving abilities.

Preferred Qualifications and Benefits

- Experience working with ERP or sales order management systems.

- Comfortable operating in a fast-paced, operational environment.

This role reports directly to the Director or Head of Operations and offers an excellent opportunity to grow within a dynamic manufacturing setting. If you are organized, responsive, and enjoy collaborating across teams to ensure customer satisfaction, this position could be a great fit.