Sales Development Representative (Japanese Speaker)

Creative Chaos is seeking a proactive and detail-oriented Inbound Sales Development Representative (SDR) to manage all incoming sales inquiries. The primary focus of this role is to engage with potential customers, qualify leads, and schedule meetings between these prospects and the Account Executive (AE) team. This position requires strong communication skills, excellent organizational abilities, and a commitment to maintaining a smooth and efficient sales process.

Key Responsibilities

- Respond promptly to inbound leads within established service level agreements (SLAs) to ensure timely engagement.
- Conduct initial outreach through personalized emails, phone calls, and SMS to connect with potential customers.
- Schedule meetings between qualified prospects and Account Executives using HubSpot Meetings to facilitate seamless handoffs.
- Maintain CRM accuracy by diligently logging all activities, notes, and lead dispositions in HubSpot.
- Nurture cold leads who are not yet ready to buy by adding them to follow-up cadences or coordinating with the marketing team for further engagement.
- Monitor and triage various inbound channels, including website contact forms, inbound calls, demo requests, and email inquiries.
- Collaborate closely with Account Executives to ensure calendar alignment and a smooth transition of qualified leads.
- Provide valuable feedback to marketing and sales teams regarding lead quality and any recurring patterns observed during lead interactions.

Required Qualifications

- Bachelor’s degree in business, marketing, or a related field.
- 1 to 3 years of experience in a similar sales development or inbound lead qualification role.
- Strong written and verbal communication skills in Japanese, with the ability to be clear, concise, and persuasive.
- Experience working with CRM systems, particularly HubSpot.
- Comfortable with phone outreach and adept at handling objections or questions from prospects.
- Highly organized and process-oriented, ensuring no leads are overlooked or lost.
- Self-starter mentality: proactive, responsive, and accountable in managing responsibilities.
- Tech-savvy, with familiarity in using email tools, calendar scheduling platforms, SMS platforms, and sales enablement tools.

This role offers the opportunity to work in a dynamic environment where collaboration and communication are key. The ideal candidate will thrive in a fast-paced setting and contribute to the growth of the sales pipeline through effective lead management and qualification. If you are motivated by results and enjoy engaging with prospects to help drive business success, this position at Creative Chaos could be an excellent fit.