Sales Development Representative

Digital Phantom is a fast-growing digital marketing and business solutions agency serving clients across Canada and the United States. We help businesses generate leads, improve their online presence, and grow through services such as digital advertising, SEO, social media management, email marketing, and other technology-driven solutions. We are currently seeking a motivated Sales Development Representative (SDR) to join our expanding sales team. In this role, you will focus on building relationships with prospective clients by identifying potential business opportunities, initiating contact, qualifying leads, and scheduling appointments for our sales team.

Key Responsibilities
- Conduct outbound calls to prospective clients throughout Canada and the United States.
- Research and identify businesses that could benefit from Digital Phantom’s services.
- Introduce the company and clearly communicate our value proposition.
- Qualify leads based on business needs, budget, decision-making authority, and overall fit.
- Schedule qualified appointments for Account Managers and Business Development Executives.
- Follow up with prospects using phone, email, SMS, and other communication channels.
- Maintain accurate and up-to-date lead information within the CRM system.
- Track conversations, follow-ups, appointments, and lead statuses diligently.
- Re-engage leads that are not immediately ready to proceed.
- Consistently meet or exceed daily, weekly, and monthly outreach and appointment-setting goals.
- Collaborate closely with Account Managers and the sales team to ensure seamless handoffs.
- Continuously refine sales scripts, objection-handling techniques, and outreach strategies.
- Stay informed about Digital Phantom’s services, offers, and target industries.

Required Qualifications
- 1 to 3 years of experience in sales, telemarketing, SDR, BDR, or appointment-setting roles preferred.
- Excellent spoken and written English communication skills.
- Strong interpersonal skills with a confident and professional telephone manner.
- Comfortable making a high volume of outbound calls.
- Proven ability to persuade and handle objections effectively.
- Goal-oriented and motivated by performance targets.
- Ability to quickly build rapport with prospects.
- Strong follow-up and organizational skills.
- Proficiency with CRM systems and sales tools.
- Ability to work independently in a remote environment.
- High attention to detail and accuracy in data entry.

Preferred Qualifications and Benefits
Experience in selling digital marketing, advertising, SaaS, professional services, or other B2B services is an advantage. This is a fully remote position offering the opportunity to work with clients across Canada and the United States. We provide a competitive base salary plus performance-based incentives and commissions, enabling high-performing SDRs to significantly increase their earnings. The role includes training and sales development support, exposure to multiple industries, and a collaborative, growth-focused team environment. There is also potential for career advancement into Account Management and Business Development roles.

Work Schedule
Candidates must be available to work hours overlapping with Canadian and U.S. business hours, depending on the assigned market.

Digital Phantom is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you are an ambitious sales professional who enjoys engaging with business owners, generating opportunities, and achieving targets, we encourage you to apply.