Sales Development Representative

Creative Chaos is seeking a proactive and detail-oriented Inbound Sales Development Representative (SDR) to manage all incoming sales inquiries. In this role, you will be responsible for engaging with leads, qualifying their needs, and scheduling meetings between qualified prospects and our Account Executives (AEs). Your efforts will directly contribute to the growth of our sales pipeline by ensuring timely and effective communication with potential clients.

Key Responsibilities:
- Respond Promptly to inbound leads within established service level agreements (SLAs) to ensure timely engagement.
- Conduct Initial Outreach through personalized emails, phone calls, and SMS to connect with prospects and gather relevant information.
- Schedule Meetings between qualified leads and Account Executives using HubSpot Meetings, ensuring smooth calendar coordination.
- Maintain CRM Accuracy by diligently logging all activities, notes, and lead dispositions within HubSpot to keep data up to date.
- Nurture Cold Leads who are not yet ready to buy by adding them to follow-up cadences or transferring them to the marketing team for further engagement.
- Monitor and Triage various inbound channels including website contact forms, inbound calls, demo requests, and email inquiries to prioritize leads effectively.
- Collaborate Closely with Account Executives to facilitate seamless handoffs and ensure alignment of calendars for scheduled meetings.
- Provide Feedback to marketing and sales teams regarding lead quality and recurring trends to help refine lead generation strategies.

Required Qualifications:
- Bachelor’s degree in business, marketing, or a related field.
- 1 to 3 years of experience in a similar sales development or inbound lead management role.
- Strong written and verbal communication skills, with the ability to be clear, concise, and persuasive.
- Proficiency with CRM systems, particularly HubSpot, for managing leads and tracking activities.
- Comfortable with phone outreach and skilled at handling objections or questions from prospects.
- Highly organized and process-oriented, ensuring no leads are overlooked or lost.
- Self-starter mentality; proactive, responsive, and accountable in managing responsibilities.
- Tech-savvy, familiar with email tools, calendar scheduling platforms, SMS communication tools, and sales enablement software.

This position offers the opportunity to work in a dynamic environment where your contributions directly impact the sales process and company growth. If you are motivated by engaging with potential clients and enjoy managing inbound leads with precision and care, this role at Creative Chaos could be an excellent fit.