Sales Development Representative

CrecenTech Systems Pvt. Ltd. is looking for a proactive and organized Sales Development Representative (SDR) to join their team. The primary focus of this role is to engage prospective customers through outbound communication, follow up on sales leads, and schedule meetings for the Sales team. The SDR will be responsible for managing multiple leads, maintaining accurate records in the CRM system, and supporting the sales pipeline by moving opportunities forward. Strong communication skills and the ability to understand customer needs are essential for success in this position.

Key Responsibilities:
- Reach out to prospective customers using cold calls, email, WhatsApp, and other approved communication channels.
- Consistently follow up with leads to identify their needs and gauge interest in the company’s products and services.
- Schedule qualified appointments, product demonstrations, and meetings for the Sales team.
- Maintain ongoing communication with both prospective and existing customers to support lead progression.
- Follow up on quotations, proposals, and pending customer decisions to ensure timely responses.
- Accurately record calls, customer interactions, follow-up activities, and lead status in the CRM system.
- Collaborate with the Sales team to ensure smooth handovers and prompt responses to customer inquiries.
- Professionally address basic questions and objections, escalating complex issues when necessary.
- Prepare daily, weekly, and monthly reports detailing outreach efforts, follow-ups, appointments, and sales progress.
- Work towards individual and team targets while staying well-informed about the company’s products and services.

Required Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field, or equivalent relevant experience.
- 1 to 3 years of experience in sales, business development, telesales, lead generation, customer service, or a similar role.
- Strong verbal and written communication skills, with the ability to handle customers professionally.
- Confidence in cold calling, lead follow-up, and objection handling.
- Ability to organize and prioritize multiple leads and follow-up activities effectively.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Experience with CRM software is preferred.
- A professional, detail-oriented, and results-driven approach to work.

Preferred Qualifications and Benefits:
- Performance-based incentives to reward achievement and contribution.
- Access to professional training and development programs to enhance skills.
- Opportunities for career growth within the Sales Department.
- Paid leave and other applicable company benefits.
- A supportive and collaborative work environment that encourages teamwork and growth.

The position offers a competitive salary range of Rs. 65,000 to Rs. 120,000 per month. Candidates should be comfortable working night shifts and be fluent in English. The role requires in-person attendance at the company’s work location.

Applicants will be asked about their comfort with night shifts, salary expectations, and experience in sales follow-ups during the application process. Fluency in English is a mandatory requirement for this role.