Creative Chaos is seeking a proactive and detail-oriented Inbound Sales Development Representative (SDR) to handle all incoming sales inquiries. The primary role involves engaging with potential clients, qualifying leads, and scheduling meetings between these prospects and the Account Executive (AE). This position requires excellent communication skills and the ability to manage multiple touchpoints efficiently to ensure a smooth sales process.
Key Responsibilities:
- Respond Promptly to inbound leads within established service level agreements (SLAs) to ensure timely engagement.
- Conduct Initial Outreach using personalized emails, phone calls, and SMS to connect with prospects effectively.
- Schedule Meetings between qualified leads and the AE by utilizing HubSpot Meetings for seamless calendar coordination.
- Maintain CRM Accuracy by diligently logging all activities, notes, and lead statuses in HubSpot to keep data up to date.
- Nurture Cold Leads who are not yet ready to purchase by adding them to follow-up cadences or transferring them to marketing for further engagement.
- Monitor and Triage various inbound channels including website contact forms, calls, demo requests, and email inquiries to prioritize leads appropriately.
- Collaborate Closely with Account Executives to ensure a smooth handoff and alignment of calendars for scheduled meetings.
- Provide Feedback to marketing and sales teams regarding lead quality and any recurring trends observed during interactions.
Required Qualifications:
- Bachelor’s degree in business, marketing, or a related field.
- Minimum of 1 year experience in a similar sales development or inbound lead qualification role.
- Strong written and verbal communication skills that are clear, concise, and persuasive.
- Experience working with CRM systems, preferably HubSpot.
- Comfort and confidence in phone outreach, including handling objections and answering prospect questions.
- Highly organized and process-oriented with a strong focus on ensuring no leads are overlooked.
- Self-starter mentality with a proactive, responsive, and accountable approach to work.
- Tech-savvy with familiarity in email tools, calendar scheduling platforms, SMS communication tools, and sales enablement software.
This role offers an excellent opportunity for individuals who thrive in a fast-paced sales environment and enjoy working collaboratively to drive business growth. Creative Chaos values attention to detail and responsiveness, making this position ideal for candidates who are motivated to contribute to a dynamic sales team.