Sales Follow-up Specialist

CrecenTech Systems Pvt. Ltd. is looking for a proactive and detail-oriented Sales Follow-Up Executive to enhance the sales process by maintaining consistent communication with leads and customers. The role involves coordinating timely follow-ups and ensuring smooth progression of opportunities through the sales pipeline. The ideal candidate will have strong communication and interpersonal skills, be capable of managing multiple leads simultaneously, and maintain accurate CRM records. This position plays a crucial role in converting prospects into customers through effective follow-up and coordination.

Key Responsibilities
- Conduct timely follow-ups with outbound sales leads using cold calling, email, WhatsApp, and other approved communication channels.
- Maintain regular communication with prospective and existing customers to strengthen relationships and support lead conversion.
- Schedule appointments, product demonstrations, and meetings for the Sales team.
- Keep lead and customer information accurate and up-to-date in the CRM system.
- Coordinate with Sales team members to ensure effective lead management and timely communication.
- Follow up on quotations, proposals, and pending customer decisions.
- Understand customer requirements and relay relevant information to the appropriate departments.
- Maintain daily records of calls, follow-ups, customer interactions, and sales progress.
- Prepare daily, weekly, and monthly follow-up reports.
- Handle customer inquiries professionally and escalate concerns when necessary.
- Support the achievement of individual and team sales targets.
- Stay updated on the Company’s products, services, and relevant market developments.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field, or equivalent relevant experience.
- 1 to 3 years of experience in sales, customer service, business development, telesales, lead generation, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-handling abilities.
- Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
- Experience with CRM software is preferred.
- Strong organizational and time-management skills.
- Ability to manage multiple follow-ups and priorities effectively.
- Detail-oriented, professional, customer-focused, and results-driven.

Preferred Skills and Benefits
- Lead nurturing and follow-up expertise.
- Cold calling and customer communication proficiency.
- Customer relationship management and sales coordination experience.
- Negotiation and objection handling skills.
- Effective time management and CRM data accuracy.
- Reporting, documentation, problem-solving, and team collaboration abilities.

What We Offer
- Competitive compensation package with performance-based incentives.
- Professional training and development opportunities.
- Supportive and collaborative work environment.
- Career growth prospects within the Sales Department.
- Paid leave and applicable company benefits.

Additional Information
- Education: Bachelor’s degree required.
- Experience: Minimum 2 years in sales follow-ups.
- Salary Range: Rs 65,000 to Rs 120,000 per month.
- Work Location: In-person.
- Candidates should be comfortable working night shifts.
- Fluency in English is required.

Applicants will be asked about their comfort with night shifts, salary expectations, sales follow-up experience, and English proficiency during the application process.