Posted 5 days ago 15 views
This role is pivotal in ensuring seamless operational efficiency within the sales department by managing internal documentation, overseeing office infrastructure and support staff, auditing sales team activities, and serving as the primary point of contact for HR, Finance, IT, and Marketing. The position requires a proactive individual who can maintain discipline, support daily sales operations, and facilitate smooth communication across multiple departments to drive productivity and organizational alignment.
Key Responsibilities:
- Manage CRM entries, updates, and integrations to maintain accurate and real-time sales and lead data.
- Coordinate with IT to promptly resolve any issues related to soft dialers or other system functionalities.
- Monitor system usage regularly and report any inconsistencies or irregularities to management.
- Supervise and support the daily operations of the sales floor, ensuring a disciplined and ethical work environment.
- Act as the first line of support for sales staff concerns, aiming to resolve issues independently before escalation.
- Ensure all operational tools such as internet connectivity, systems, and dialers are fully functional and available.
- Collaborate closely with HR to manage attendance, leave records, onboarding processes, and internal staff communications.
- Facilitate new joiner setups including CRM access, dialer credentials, attendance registration, and desk allocation.
- Complete all necessary documentation and verification processes for new hires within the sales team.
- Serve as a liaison between Sales, HR, and the Head Office to address operational and administrative matters efficiently.
- Prepare and distribute weekly and monthly performance and activity reports to relevant stakeholders.
- Communicate policy updates, sales targets, and management instructions clearly and effectively to the sales team.
- Identify inefficiencies in current processes and propose actionable improvements to enhance overall productivity.
- Support management in the rollout of new sales campaigns, workflows, and reporting structures.
- Work collaboratively with other departments to ensure sales execution aligns with marketing strategies and broader organizational goals.
- Conduct brief training or refresher sessions on CRM updates, process flows, or reporting formats as needed to keep the team informed and skilled.
Required Qualifications:
- Bachelor’s degree in Business Administration, Commerce, or an equivalent administrative qualification.
- 1 to 3 years of experience in Sales Operations, Office Coordination, or Executive Administration. Experience within a real estate developer or corporate office environment in Karachi is highly preferred.
- Practical experience with CRM software and proficiency in Microsoft Excel and Word for generating reports.
- Strong verbal and written communication skills in both Urdu and English.
Preferred Qualifications and Benefits:
While not explicitly stated, candidates with a background in real estate development or corporate office settings in Karachi will have a distinct advantage. The role offers the opportunity to work closely with multiple departments, providing exposure to diverse operational functions and the chance to contribute directly to process improvements and sales effectiveness.
This position demands a detail-oriented and communicative professional capable of balancing administrative duties with hands-on operational support to ensure the sales team operates at peak efficiency.
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Dany Tameerat
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