Sales Representative (US Based)

Tech BPO is a leader in delivering innovative and reliable cost estimation services across various industries. We are committed to providing data-driven solutions that help businesses make smarter decisions, improve efficiency, and increase profitability. We are currently seeking a Client Success Executive who will serve as the vital link between our clients and internal teams, ensuring that every client feels valued, supported, and achieves success in their partnership with us.

Key Responsibilities:
- Serve as the primary point of contact for clients, offering proactive support and ensuring high satisfaction throughout the engagement.
- Develop and maintain strong, long-lasting relationships by understanding clients’ business objectives and cost estimation needs.
- Conduct regular check-ins to address client concerns, resolve issues promptly, and build trust.
- Facilitate the onboarding process for new clients, ensuring a smooth and positive start to their experience with Tech BPO.
- Provide expert advice on cost estimation strategies, timelines, and set clear expectations.
- Collaborate closely with internal teams to ensure deliverables are accurate, timely, and aligned with client requirements.
- Monitor client projects to maintain smooth progress and effective communication.
- Respond quickly to challenges by coordinating with relevant teams to find solutions.
- Collect and analyze client feedback to identify opportunities for service improvement.
- Share insights and recommendations with the Client Success Manager and other departments to enhance the overall client experience.
- Suggest product or service enhancements based on client input and industry best practices.

Required Qualifications:
- 1 to 2 years of experience in client success, account management, or customer support, preferably within consulting or service-based industries.
- Strong verbal and written communication skills.
- Excellent organizational and time-management capabilities.
- Ability to manage multiple clients and projects simultaneously.

Preferred Qualifications and Benefits:
- Experience or background in cost estimation, construction, or related fields is an advantage.
- Provident Fund to support your financial future.
- Comprehensive health insurance coverage for you and your family.
- Performance-based incentives paid in dollars, rewarding your dedication and results.
- Appreciation certificates recognizing your milestones and achievements.
- A supportive and growth-oriented work environment with opportunities to develop your skills and advance your career.

This position is based in Lahore at Township College Road and requires in-person attendance. The monthly salary range is Rs40,000 to Rs80,000, reflecting experience and performance. If you are passionate about client success and eager to contribute to a dynamic team, Tech BPO offers a rewarding opportunity to grow professionally while making a meaningful impact.