Sales Support Specialist

Aston International is a rapidly expanding company in the shipping and logistics industry, dedicated to providing efficient and cost-effective supply chain solutions globally. The company offers comprehensive services including freight forwarding, warehousing, last-mile delivery, and customs clearance. By utilizing advanced technology and maintaining a customer-centric approach, Aston International ensures transparent, reliable, and seamless operations. The organization serves a diverse client base ranging from small businesses to multinational corporations, fostering a dynamic workplace that values innovation, quality service, and continuous improvement.

Key Responsibilities
- Support the sales team by preparing accurate quotations, proposals, and sales documentation.
- Maintain detailed records within CRM and other internal systems to ensure data accuracy.
- Coordinate with operations and customer service teams to provide timely responses to client inquiries and facilitate smooth execution of shipping and logistics services.
- Manage inbound and outbound communications, including calls and emails, to address client questions and provide status updates.
- Track shipments and resolve basic client issues promptly to maintain high customer satisfaction.
- Generate sales reports and monitor key performance indicators to support sales and operational decision-making.
- Contribute to process improvements aimed at enhancing customer experience and sales efficiency.

Required Qualifications
- Strong communication and interpersonal skills, with the ability to communicate clearly and professionally both verbally and in writing.
- Proven customer service skills, capable of managing expectations, handling inquiries, and resolving issues effectively.
- Analytical ability to interpret sales data, monitor shipment performance, and produce accurate reports.
- Experience or knowledge in sales operations, including CRM usage, sales documentation, and workflow coordination.
- Familiarity with logistics, shipping, or supply chain support roles is preferred.
- Proficiency in common office software such as spreadsheets, email, and presentation tools, along with comfort using various technology platforms.
- Ability to work on-site in Karāchi, manage multiple tasks efficiently, and meet deadlines in a fast-paced environment.
- Diploma or degree in Business, Supply Chain, Logistics, or related fields is advantageous, though relevant experience will also be considered.

Preferred Qualifications and Benefits
Candidates with prior experience in logistics or supply chain support will have an edge. The role offers the opportunity to work within a forward-thinking company that emphasizes innovation and continuous improvement. Team members benefit from a collaborative environment that encourages professional growth and values quality service delivery.

This full-time, on-site position in Karāchi is ideal for individuals seeking to contribute to a dynamic sales support function within the shipping and logistics sector.