Salesman

This role involves providing exceptional customer service in a bakery setting, ensuring a welcoming atmosphere for all guests. The successful candidate will assist customers with their selections, offer detailed product information, and handle custom orders efficiently. Maintaining the bakery’s presentation and cleanliness is essential, along with managing inventory and supporting sales through effective upselling techniques. This position requires working on-site to engage directly with customers and support daily operations.

Key Responsibilities

Customer Service: Greet customers warmly and assist them in making selections by providing detailed product information. Ensure a positive and friendly interaction to enhance the customer experience.

Sales & Upselling: Actively suggest complementary items, such as pairing pastries with coffee, and promote daily specials or new arrivals to increase overall sales.

Merchandising & Display: Maintain bakery display cases, shelves, and counters in a fully stocked, organized, and visually appealing manner throughout the day to attract customers.

Order Management: Accurately take custom orders for individual products or large events, carefully noting all specific customer requests to ensure satisfaction.

Hygiene & Safety: Uphold strict cleanliness standards in the front-of-house area, including counters, tongs, and trays, in full compliance with food safety regulations.

Inventory Tracking: Monitor stock levels of bakery goods and packaging materials such as boxes, bags, and ribbons. Report any shortages promptly to the manager to avoid disruptions.

Required Qualifications

- Previous experience in a customer-facing role, preferably in a bakery, café, or retail food environment.
- Strong communication and interpersonal skills to engage effectively with customers.
- Attention to detail in order taking and inventory management.
- Ability to maintain cleanliness and adhere to food safety standards.
- Basic sales skills with a focus on upselling and product promotion.
- Reliable and punctual with the ability to work on-site as required.

Preferred Qualifications and Benefits

- Experience with merchandising and visual display techniques.
- Familiarity with handling large custom orders or event catering.
- A positive attitude and team-oriented mindset.
- Opportunities for growth within the company.
- A supportive work environment focused on quality and customer satisfaction.

This position is based on-site, requiring the candidate to be present in person to fulfill all responsibilities effectively.