SAP B1 Support Executive

We are seeking a practical and solution-oriented SAP Business One Support Executive to join our consulting team based in Lahore. In this role, you will serve as the primary technical and functional contact for clients, assisting them with resolving daily system errors, generating reports, and ensuring smooth day-to-day operations. This position offers the chance to work across both MS SQL Server and SAP HANA environments, providing valuable experience and growth opportunities within ERP consulting.

Key Responsibilities:
- Manage and resolve daily client support tickets related to system errors, user access issues, and routine inquiries across core SAP Business One modules such as Sales, Purchasing, Inventory, and Finance.
- Develop and modify SQL queries and SAP HANA scripts to retrieve data, resolve stuck transactions, and perform backend database maintenance.
- Design and customize user reports, printing layouts, and interactive dashboards using Crystal Reports and SAP’s built-in query tools.
- Assist with the setup, troubleshooting, and support of industry-specific add-ons and custom software extensions utilized by clients.
- Collaborate closely with client teams to gather requirements for system modifications, participate in software upgrade testing, and provide basic end-user training.
- Maintain clear documentation of recurring technical issues, client configurations, and standard solutions to streamline future problem-solving efforts.
- Diagnose issues to the fullest extent possible and escalate complex database bugs or custom code problems to senior developers when necessary.

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline (16 years of education).
- Between 1 to 3 years of hands-on experience supporting users within an SAP Business One environment.
- Proficient working knowledge of both MS SQL Server and SAP HANA Studio, including the ability to write scripts, views, and basic stored procedures.
- Solid understanding of everyday business workflows within an ERP system, such as how sales, purchase orders, and inventory counts affect financial ledgers.
- Practical experience with SAP Business One industry add-ons and data loading tools like the Data Transfer Workbench (DTW).
- Strong communication skills with a calm and professional approach to handling client queries and delivering practical technical solutions.

Preferred Qualifications and Benefits:
- Proficiency in understanding spoken Arabic is preferred, enhancing communication with a diverse client base.
- Opportunity to develop expertise across multiple database platforms and ERP modules, broadening your consulting skill set.
- Work within a supportive team environment focused on continuous learning and client satisfaction.

This role is ideal for candidates looking to deepen their technical and functional SAP Business One expertise while contributing directly to client success in a dynamic consulting setting.