Senior Cash Management Product Manager- Global Transaction Banking

This role supports the development and continuous improvement of Payments and Financial Institution (FI) Clearing capabilities within Cash Management. The primary focus is on assisting with product-related activities across domestic and cross-border payments, FI clearing services, and settlement support. The position involves close collaboration with business, operations, technology, compliance, and client-facing teams to maintain efficient, well-controlled, and client-centric payment and clearing services. Additionally, the role contributes to broader cash management and transaction banking objectives.

Key Responsibilities

Product Support – Payments & FI Clearing
Manage and maintain Payments and FI Clearing products for Corporate and Institutional/FI clients. Assist in product enhancement initiatives related to domestic payments, cross-border payments, FI/institutional payment flows, clearing, and settlement support services. Review existing product propositions to identify improvements based on client needs, operational feedback, and market trends. Collaborate with internal stakeholders to ensure products remain relevant, efficient, and aligned with internal guidelines.

Payments Capability Enhancement
Support initiatives to improve payment processing efficiency, service delivery, and operational consistency. Assist in enhancing payment routing, transaction visibility, straight-through processing (STP) levels, controls, and exception handling. Work with relevant teams on changes affecting domestic and international payment services. Provide input on process improvements and product updates related to payment journeys and client servicing.

FI Clearing Support
Contribute to ongoing support of FI clearing services, including coordination around payment servicing, settlement support, and operational requirements. Collaborate with internal stakeholders to address product and process needs linked to FI and institutional payment flows. Assist in reviewing service gaps, operational issues, and opportunities to improve client and internal servicing models for FI clearing activities. Coordinate with teams to ensure payment flow efficiency and service continuity.

Operational Coordination & Process Improvement
Work closely with operations and technology teams to facilitate smoother payment and clearing processes. Identify manual touchpoints, process bottlenecks, and areas requiring stronger controls or improved turnaround times. Support the implementation of agreed process improvements within payment and FI clearing activities. Contribute to internal discussions on service enhancements and operational efficiency.

Risk, Governance & Compliance
Support daily Payments and FI Clearing product activities in compliance with internal policies, governance standards, and regulatory requirements. Assist with updating and reviewing Country Addenda to the Product Program Guidelines, considering legal, regulatory, compliance, tax, credit risk, and other internal policy factors. Collaborate with Compliance, AML, Sanctions, Risk, and other stakeholders to understand regulatory changes and their impact on product features and servicing. Maintain product documentation, process notes, and control records, ensuring alignment with the Bank’s policies and risk appetite. Communicate relevant risk, governance, and compliance updates to internal stakeholders and escalate issues related to payment processing, service quality, governance, or controls as necessary.

Stakeholder Coordination
Coordinate with business, operations, technology, implementation, and service teams on product-related matters affecting payments and FI clearing. Support communication and follow-up for product changes, enhancements, and issue resolution. Assist in aligning internal teams on delivery timelines, dependencies, and service expectations. Participate in stakeholder discussions to support smooth execution of product and process updates.

Required Qualifications
Minimum of 5 years’ product management experience in payments and clearing. Strong understanding of the GCC market for these products. Proven track record in developing and successfully commercializing new products. Experience with agile product and technology development methodologies. Strong people management skills. Analytical mindset with a data-driven approach. Excellent communication and interpersonal influencing abilities.

No preferred qualifications or benefits were specified for this role.