Senior Client Advisor

You will be responsible for delivering outstanding client service while actively contributing to sales growth, product knowledge enhancement, and client engagement initiatives. Your role involves managing client inquiries and resolving complaints efficiently. You will work closely with e-commerce, design, and operations teams to improve the overall client experience across multiple platforms. By leveraging your expertise, you will optimize the client journey, exceed expectations, support business growth, and help meet sales targets. Collaboration with internal teams is essential to ensure seamless service delivery and strengthen the brand’s reputation.

Key Responsibilities:
- Provide expert product knowledge and personalized client service to enhance customer satisfaction.
- Resolve client issues promptly and professionally, ensuring a positive outcome.
- Drive sales performance by meeting daily and weekly targets consistently.
- Deliver high-quality service across various communication channels including phone, WhatsApp, email, and social media.
- Collaborate with cross-functional teams to improve client experience and maintain brand alignment.
- Track and report on personal sales performance, offering insights to support continuous improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Support operational functions such as logistics and administrative tasks to ensure smooth workflow.

Required Qualifications:
- 2 to 4 years of experience in client services, preferably within the luxury fashion sector.
- Strong proficiency in ERP, CRM, and Shopify platforms.
- Excellent communication, problem-solving, and interpersonal skills.
- A genuine passion for luxury fashion and a commitment to delivering client-centric service.
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to adapt quickly to frequent changes and perform well under pressure.

No preferred qualifications or additional benefits were specified for this role.