Senior Client Growth & Retention Manager(Enterprise Software)

You are a seasoned commercial leader who doesn’t just protect revenue but actively drives its expansion. With a strong background in managing complex enterprise portfolios, you excel at renegotiating high-value contracts, revitalizing challenging relationships, and crafting commercial strategies that deliver sustained growth. You seek an organization where operational excellence matches your standards—featuring rigorous forecasting, AI-powered tools integrated into daily workflows, and seamless cross-functional collaboration. This role offers exactly that environment, empowering you to lead with precision and impact.

Key Responsibilities
- Own the revenue portfolio for a set of Fortune-caliber enterprise accounts, managing renewals, expansions, and the overall strategic health of each relationship. You will operate like running a P&L within a P&L, setting commercial direction, negotiating deals, managing executive engagement, and elevating your team’s approach to deal-making.
- Drive renewal and upsell targets across enterprise accounts with $1M+ annual contract value (ACV), ensuring forecast accuracy and margin discipline throughout every deal cycle.
- Lead strategic client engagement through quarterly business reviews, executive escalations, and relationship recovery efforts that convert risk into renewed commitment and commercial growth.
- Architect and negotiate complex multi-year agreements, statements of work (SOWs), service level agreements (SLAs), and pricing models that balance customer value with sustainable profitability.
- Mentor and coach your team on negotiation techniques, pricing strategies, and the strategic thinking required for effective deal structuring.
- Utilize generative AI tools daily to accelerate pipeline analysis, improve proposal quality, and optimize communication cadence across your portfolio.
- Collaborate closely with delivery, legal, finance, and customer success teams on a structured weekly cadence to ensure smooth transitions from signed deals to value delivery.
- Maintain CRM excellence, champion Order-to-Cash (O2C) workflow improvements, and translate account insights into scalable commercial playbooks.

Required Qualifications
- Minimum of 5 years’ experience leading B2B enterprise software sales with direct quota responsibility tied to renewals, retention, or account expansion.
- Proven ownership of enterprise relationships with $1M+ ACV, adept at managing complex stakeholder landscapes.
- Expertise in structuring and negotiating sophisticated commercial agreements, including multi-year contracts, SOWs, SLAs, and customized pricing frameworks.
- Strong financial acumen, comfortable discussing P&L dynamics, revenue recognition, forecasting methodologies, and lifetime value economics.
- Proficiency with Salesforce or equivalent CRM systems, along with familiarity with Order-to-Cash processes.
- Executive presence suitable for boardroom engagement—able to build credibility quickly, maintain composure under pressure, and instill confidence in senior stakeholders.
- A high degree of accountability, thriving on weekly metrics reviews, transparent pipeline scoring, and continuous performance visibility.
- Practical experience integrating generative AI tools into commercial workflows for data analysis, content creation, and operational efficiency.

Preferred Qualifications and Benefits
- Experience within AI, data analytics, or SaaS-focused technology companies.
- Formal training or certification in MEDDIC, Challenger Sale, or Command of the Message methodologies.
- Demonstrated success in developing sales talent through coaching, mentoring, or leadership roles.
- Deep understanding of enterprise procurement, legal review, and compliance for large-scale contracts.
- Direct experience managing accounts within Fortune 500 or Global 2000 companies.

This role offers a structured, high-performance commercial environment designed for disciplined operators. You will gain AI-native commercial expertise, mastering generative AI integration across the deal lifecycle—from pipeline diagnostics to contract generation. You will adopt repeatable, battle-tested frameworks for forecast management, deal review, and escalation handling that few organizations operationalize. Managing a diverse portfolio of complex accounts will sharpen your enterprise pattern recognition, enabling you to codify winning strategies into scalable playbooks. Additionally, sustained collaboration with delivery, finance, legal, and customer success teams will broaden your cross-functional leadership influence, preparing you to lead beyond traditional sales boundaries.

If you measure success by the quality of your process as much as by your results, this opportunity is designed for you.