Senior Customer Service Officer

Avery Dennison Corporation is a global leader in materials science and digital identification solutions, dedicated to advancing industries through innovative products and services. The company specializes in branding and information solutions that enhance supply chain efficiency, reduce waste, promote sustainability, and improve customer engagement. Avery Dennison designs and develops labeling and functional materials, RFID inlays and tags, software applications connecting physical and digital realms, and branded packaging solutions. Serving diverse sectors such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, the company employs around 35,000 people across more than 50 countries. With reported sales of $8.9 billion in 2025, Avery Dennison is recognized as a great place to work in multiple countries and is celebrated as one of the best employers in Asia.

Key Responsibilities
- Collaborate with sales, production, and other departments to ensure timely delivery of quality goods and services.
- Respond promptly and accurately to customer inquiries and requests through various communication channels.
- Manage customer complaints in line with company procedures and service standards.
- Maintain communication with customers and vendors regarding order status and developments, working closely with the Customer Service Supervisor to keep customer profiles updated.
- Use standardized forms and maintain records in compliance with ISO procedures.
- Acknowledge new customer orders via email and coordinate with the Central Order Desk to resolve any missing information.
- Review customer order details and follow up to resolve incomplete or unclear orders efficiently.
- Coordinate with the Global Product Development (GPD) team for new item setups and with finance for establishing new customer accounts.
- Release verified data in the system, send layouts for customer approval, share Proforma Invoices, provide daily dispatch updates, track open orders, and assist in root-cause investigations related to customer complaints (CCR).

Required Qualifications
- Bachelor’s degree with 4 to 5 years of experience managing corporate customers, preferably within an export-focused industry.
- Proven track record in customer relations, working across business units and geographical regions within a publicly traded company.
- Excellent active listening, verbal, and written communication skills.
- High levels of empathy, patience, responsiveness, and emotional intelligence.
- Strong integrity and analytical skills.
- Proficiency in Google productivity tools.
- Demonstrated ability in decision-making, time management, and problem-solving.

Avery Dennison is committed to equal employment opportunities. All qualified candidates will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other legally protected status.