Posted Oct 23, 2026 17 views
pgEdge is seeking a Senior Customer Success/Support Engineer to join the Customer Success team. This role focuses on ensuring a seamless experience for new and existing customers as they onboard, deploy, and operate pgEdge Enterprise PostgreSQL. The engineer will collaborate closely with customers to make their applications fully functional, guiding them through architecture design, environment setup, and ongoing support. The ideal candidate will be highly skilled in PostgreSQL, possess strong problem-solving abilities, and have experience working directly with customers to resolve complex technical challenges.
Key Responsibilities
- Lead the onboarding process for new pgEdge customers, ensuring their applications are fully operational on pgEdge Enterprise PostgreSQL.
- Collaborate with customers on architecture design, balancing their requirements with pgEdge’s recommended best practices.
- Assist customers in setting up development and production environments, including monitoring and observability tools.
- Quickly identify and resolve production blockers by coordinating with internal teams such as Engineering and Product Management.
- Troubleshoot replication, performance, and cluster-related issues directly with customers.
- Provide guidance on node topology decisions, conflict resolution, and failover strategies.
- Manage post-production support tickets, responding promptly and professionally to drive swift resolution.
- Conduct health checks, upgrade planning, and architecture reviews for existing customer accounts.
- Develop and contribute to runbooks and customer-facing documentation based on common field patterns and issues.
Required Qualifications
- 5 to 10+ years of hands-on experience working with PostgreSQL in production environments.
- Experience with logical replication or distributed database technologies such as Spock, BDR, or pglogical is highly desirable.
- Ability to quickly understand and analyze unfamiliar environments, especially under time-sensitive conditions.
- Strong communication skills, capable of engaging effectively with technical and non-technical stakeholders.
- Proven customer-facing experience in technical roles such as support, professional services, or customer success.
Preferred Qualifications
- Familiarity with cloud-native PostgreSQL services like Amazon RDS, Aurora, or Google Cloud SQL.
- Contributions to open-source PostgreSQL projects.
- Experience with Kubernetes-based database operations.
- Proficiency in automation and scripting tools such as Ansible, Docker, and Bash.
- Comfortable working across multiple operating systems including various Linux distributions, Windows, and macOS.
This role offers the opportunity to work at the intersection of cutting-edge database technology and customer success, ensuring that pgEdge customers receive expert guidance and support throughout their journey. If you are passionate about PostgreSQL and enjoy solving complex technical challenges while working closely with customers, this position provides a rewarding environment to apply your skills and grow professionally.
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