Senior Delivery Manager

Ciklum is seeking a Senior Delivery Manager to join our team full-time in Pakistan. As a custom product engineering company, we partner with multinational organizations and scaling startups to tackle complex business challenges. With a global team of over 4,000 skilled professionals, including developers, consultants, analysts, and product owners, we create technology solutions that transform industries and improve lives. This role offers the opportunity to work within a cross-functional development team, driving the delivery of innovative digital experiences.

Key Responsibilities

- Facilitate all core Scrum ceremonies, including Planning, Daily Stand-ups, Reviews, and Retrospectives.
- Remove team dependencies and coach members to resolve blockers independently.
- Collaborate closely with Business Analysts, Solution Architects, and Tech Leads to ensure smooth project delivery.
- Build trust and manage expectations across diverse stakeholder groups.
- Develop and maintain progress dashboards and key performance indicators.
- Set clear priorities, define team expectations, and promote continuous process improvements.
- Support backlog refinement and prioritization efforts.
- Foster a productive and positive work environment, even under high-pressure situations.
- Manage team onboarding and offboarding as project requirements evolve.
- Establish effective working relationships with client counterparts to facilitate project execution and coordination.
- Define and manage project scope, deliverables, timelines, and resource allocation.
- Plan, estimate, and adjust project activities from initiation through completion, ensuring milestones are met.
- Track and report project progress, risks, and financials to internal stakeholders and clients using established tools.
- Proactively identify and escalate risks or blockers, collaborating with stakeholders to develop solutions.
- Coordinate team ramp-up and onboarding in alignment with recruitment and delivery plans.
- Apply and uphold delivery best practices in tools, processes, and communication flows.

Required Qualifications

- Minimum of 4 years’ experience in IT project delivery, coordination, or team management.
- Proven experience managing or coordinating teams of 20+ full-time employees.
- Strong understanding of scope control, scheduling, and team coordination.
- Solid knowledge of Scrum, Kanban, and Agile delivery lifecycles.
- Familiarity with software development lifecycle and ability to monitor delivery progress using tools such as Scrum burndown charts and Gantt diagrams.
- Proficiency in Agile tools, preferably Azure DevOps, for tracking and backlog management.
- Hands-on experience creating project dashboards and delivery metrics.
- Technical aptitude or equivalent experience working closely with development teams.
- Excellent communication skills, capable of engaging both technical and non-technical stakeholders.
- Demonstrated conflict resolution abilities.
- Strong prioritization and multitasking skills in high-pressure environments.
- Resilience and composure under demanding conditions.
- Knowledge of team ramp-up processes, resourcing plans, and staffing.
- Understanding of contract types (SOW, MSA) and their impact on delivery terms.
- Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting.
- Experience with Azure DevOps or advanced setup of task tracking tools.
- SAFe certification or relevant experience is a plus.

Preferred Qualifications and Benefits

Ciklum prioritizes the mental and physical well-being of its employees, offering a competitive benefits package that includes comprehensive medical coverage, life insurance, gym membership, fuel, internet and mobile allowances, and a provident fund. We support continuous learning through tailored education paths, including internal events, Udemy licenses, language courses, and company-paid certifications.

Our growth-oriented environment encourages knowledge sharing among skilled professionals locally and globally. Employees enjoy flexible working hours, allowing them to manage their schedules while maintaining team collaboration. Our internal mobility program supports career development by enabling project changes to match individual growth and aspirations.

Working at Ciklum means contributing to large-scale projects with international clients that redefine industries. We foster a welcoming atmosphere with an open-door policy, informal culture, and regular team-building activities.

At Ciklum, you will explore innovations, empower your colleagues, and engineer meaningful solutions. Join us to be part of a collaborative One Team culture that values progress and impact.