Senior Dispatcher

Vintage/Mirana, a growing online retail store based in Lahore, Pakistan, is seeking a Senior Dispatch Manager to oversee the entire order dispatch process. This full-time, on-site role involves managing the flow of orders from the warehouse to customers’ doorsteps across Pakistan. The ideal candidate will ensure that orders are accurately packed, dispatched on time, tracked throughout delivery, and that returns and cash-on-delivery (COD) payments are handled efficiently. Reporting directly to the Operations Manager, this position plays a critical role in maintaining customer satisfaction and operational excellence.

Key Responsibilities

- Manage daily order dispatch operations to ensure all confirmed orders leave the warehouse either the same day or the next day.
- Supervise picking, packing, and labeling processes to minimize errors and damaged shipments.
- Coordinate with multiple courier partners including TCS, Leopards, PostEx, M&P, Trax, and Call Courier.
- Select the most appropriate courier service based on city, cost efficiency, and delivery performance.
- Collaborate closely with the production team to align on order timelines and stock availability, ensuring made-to-order and new items are dispatched without delay.
- Monitor shipments actively and follow up on any delayed, stuck, or lost parcels.
- Implement strategies to reduce failed deliveries and return-to-origin (RTO) rates, particularly for COD orders.
- Reconcile COD payments received from couriers, identifying and reporting any discrepancies or shortfalls.
- Manage returns and exchanges by receiving, inspecting, and restocking returned items.
- Work with the inventory team to maintain accurate stock levels and prevent dispatching orders for out-of-stock items.
- Prepare detailed daily and weekly reports covering dispatched orders, delivery success rates, RTO percentages, and courier performance metrics.
- Plan and prepare for high-demand periods such as sales events and peak seasons to ensure smooth operations.

Required Qualifications

- Minimum of 4 years’ experience in ecommerce dispatch, fulfillment, or logistics management.
- Strong knowledge of Pakistani courier companies and their online portals.
- Proven experience handling COD orders and reconciling courier payments.
- Familiarity with Shopify or similar ecommerce platforms.
- Proficiency in Excel or Google Sheets for data tracking and reporting.
- Highly organized with the ability to remain calm and effective under pressure, especially during high-volume periods.
- Excellent communication skills to coordinate with internal teams and external partners.

Preferred Qualifications and Benefits

- Experience working in fashion or apparel ecommerce is advantageous.
- Skilled in negotiating courier rates and contracts.
- Bachelor’s degree in business, supply chain management, or a related field is preferred.

Working Hours

The position requires availability from Monday to Saturday, 10:00 AM to 7:00 PM.

This role offers an opportunity to contribute to a dynamic and fast-growing ecommerce business, ensuring that customers receive their orders promptly and accurately. If you have the relevant experience and are ready to take on a leadership role in dispatch management, this position at Vintage/Mirana could be an excellent fit.