Senior Enablement Operations Manager

Motive is seeking a Senior Enablement Operations Manager to develop and scale the systems and operating models that support Revenue Enablement. This role bridges enablement strategy, technology, content, learning operations, analytics, automation, and field adoption. The successful candidate will lead key platform and process initiatives, transitioning legacy workflows to next-generation solutions. This position requires a strategic and hands-on leader who can frame problems, align stakeholders, design operating models, manage dependencies, and ensure practical solutions that drive measurable adoption and impact.

Key Responsibilities
- Own the Enablement Operations portfolio, managing intake, prioritization, initiative tiers, planning, risk assessment, dependencies, decision-making, and reporting.
- Lead or serve as the operational lead for strategic programs from initial framing through launch, adoption, measurement, and transition phases.
- Develop reusable playbooks for product launches, system rollouts, communications, training, hypercare, interventions, and feedback loops.
- Establish and maintain leading and lagging indicators, dashboards, scorecards, and executive updates that link activities to readiness, adoption, and business outcomes.
- Coordinate systems and data dependencies across enablement tools, communication platforms, and reporting systems.
- Collaborate with program owners on adoption strategies, product enablement, maintenance, scaled programs, AI automation, eLearning governance, competitive intelligence, and field feedback.
- Identify and implement automation and AI solutions to reduce manual coordination, reporting, communication, activation, and support efforts.
- Create operating rhythms and decision rights to help cross-functional teams resolve tradeoffs and advance work efficiently.
- Partner with IT, Security, Procurement, Finance, Product, Product Marketing, Sales, Customer Education, Support, and field leadership to align requirements and manage projects and programs.
- Influence without formal authority, bring clarity to ambiguous situations, and communicate effectively with executives, technical partners, program owners, and end users.

Required Qualifications
- Proven experience leading strategic programs, portfolio operations, enablement operations, revenue productivity systems, GTM technology, learning technology, or related enterprise operations functions.
- Demonstrated success managing complex cross-functional initiatives from strategy through implementation, adoption, and continuous improvement.
- Expertise in designing operating models, governance frameworks, intake processes, service models, or lifecycle standards for systems, content, learning, or business processes.
- Strong knowledge of enterprise SaaS administration and integrations, including permissions, data flows, reporting, workflow automation, and user adoption.
- Ability to analyze data to identify operational challenges, define meaningful metrics, and communicate progress and tradeoffs clearly.
- Experience collaborating with vendors, procurement, security, legal, finance, and internal technical teams.
- Excellent written and verbal communication skills, with the ability to tailor messaging for executives, technical partners, program owners, and end users.
- Demonstrated judgment, ownership, and capacity to drive progress in ambiguous or evolving environments.

Preferred Qualifications and Benefits
Motive values diversity and inclusion and is an equal opportunity employer welcoming candidates from varied backgrounds, experiences, abilities, and perspectives. The company is recognized as a Forbes Cloud 100 organization and a 2020 Career-Launching Company by Wealthfront. Employees may be required to comply with U.S. Export Administration Regulations and, depending on the role and location, may need to sign a non-compete agreement subject to applicable laws. Some interviews and training sessions may be conducted in person at Motive’s global offices.

Motive empowers businesses that drive the physical economy with technology that enhances safety, productivity, and profitability. Serving over 120,000 customers across industries such as transportation, logistics, construction, energy, agriculture, and more, Motive combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management.