Senior Enablement Operations Manager

Motive is a leading technology company dedicated to empowering businesses that operate in the physical economy by enhancing safety, productivity, and profitability. Our platform integrates IoT hardware with AI-driven applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across diverse industries such as transportation, logistics, construction, energy, agriculture, and more, Motive offers a unified system that connects safety, operations, and finance teams. Recognized as a Forbes Cloud 100 company, we continue to innovate and simplify complex workflows for our clients worldwide.

Key Responsibilities
- Own the Enablement Operations portfolio, managing intake, prioritization, initiative tiers, planning, health, risks, dependencies, decisions, and reporting.
- Lead or serve as the operational lead for strategic programs from initial framing through launch, adoption, measurement, and transition phases.
- Develop reusable playbooks for product launches, system rollouts, communications, training, hypercare, intervention, and feedback processes.
- Establish and maintain leading and lagging indicators, dashboards, scorecards, and executive-level updates that link activities to readiness, adoption, and business impact.
- Coordinate systems and data dependencies across enablement tools, communication channels, and reporting platforms.
- Collaborate with program owners on adoption strategies, product enablement, scaled programs, AI automation, eLearning governance, competitive intelligence, and field feedback.
- Identify and implement automation and AI solutions to reduce manual efforts in coordination, reporting, communication, activation, and support.
- Create operating rhythms and decision-making frameworks to help cross-functional teams resolve trade-offs and drive progress.
- Partner with IT, Security, Procurement, Finance, Product, Marketing, Sales, Customer Education, Support, and field leadership to align requirements and manage projects effectively.
- Influence stakeholders without formal authority, bring clarity to ambiguous situations, and communicate effectively with executives, technical partners, program owners, and end users.

Required Qualifications
- Proven experience leading strategic programs, portfolio operations, enablement operations, revenue productivity systems, GTM technology, learning technology, content operations, or related enterprise operations functions.
- Demonstrated success managing complex, cross-functional programs from strategy through implementation, adoption, and continuous improvement.
- Expertise in designing operating models, governance frameworks, intake processes, service models, or lifecycle standards for systems, content, learning, or business processes.
- Strong knowledge of enterprise SaaS administration and integrations, including permissions, data flows, reporting, workflow automation, and user adoption.
- Ability to analyze data to identify operational challenges, define meaningful metrics, and communicate progress and trade-offs clearly.
- Experience collaborating with vendors, procurement, security, legal, finance, and internal technical teams.
- Excellent written and verbal communication skills, with the ability to tailor messaging for executives, technical partners, program owners, and end users.
- Demonstrated judgment, ownership, and adaptability to drive progress in ambiguous or evolving environments.

Preferred Qualifications and Additional Information
Motive values diversity and inclusion as core principles and is an equal opportunity employer welcoming candidates from varied backgrounds, experiences, abilities, and perspectives. Candidates must be authorized to access technologies regulated under U.S. Export Administration Regulations. For U.S.-based roles, some positions may require execution of a non-compete agreement, subject to regional legal exceptions. Interviews and training sessions may be conducted in person at one of Motive’s global offices.

Join Motive to be part of a fast-growing company that is transforming the way physical operations are managed through innovative technology and data-driven insights.