Senior Group Leader (Lidar AV Labelling)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a dynamic world.

The Senior Group Leader role is focused on driving revenue growth, enhancing process efficiency, and ensuring superior customer experience through effective management of daily operations, personnel, contract compliance, resource optimization, and capability development within an account. This position requires strategic planning with senior stakeholders, maintaining contract adherence, and overseeing delivery governance to meet and exceed client expectations.

Key Responsibilities

- Maximize process efficiency and cost-effectiveness by collaborating with leadership to develop strategic and operational plans, identifying new geographic markets for revenue expansion, and proactively addressing client concerns.
- Ensure strict contract compliance by monitoring SLA parameters, addressing audit findings, and maintaining quality delivery within budget and timelines.
- Govern delivery by understanding customer goals, tracking performance metrics, managing escalations, and preventing revenue leakage.
- Oversee timely invoicing as per contract terms and resolve any client invoicing issues.
- Collect and analyze operational statistics, including costs and customer service metrics, while managing budgeting and expense tracking.
- Maintain regular cadence calls to evaluate contract compliance, track progress against targets, and implement quality assurance processes.
- Conduct resource planning and retention activities to optimize manpower productivity, minimize leakages, and enhance employee engagement through training and one-on-one interactions.
- Collaborate with internal stakeholders to resolve operational issues and ensure flawless project delivery.
- Act as the primary interface between client teams and operations, ensuring adherence to SLAs and continuous improvement in productivity, quality, and utilization.
- Drive people initiatives, reward and recognition programs, client feedback management, and succession planning for critical resources.
- Monitor attrition and shrinkage to ensure they remain within benchmarks, taking proactive retention measures.
- Support account growth by liaising with sales and solution design teams and preparing workforce plans aligned with business expansion.

Required Qualifications

- Graduation degree with a minimum of 6 years of experience in BPO operations.
- Proven ability to manage a team size of 60 to 100 employees.
- Strong interpersonal, people management, and problem-solving skills.
- Excellent verbal and written communication, presentation, and customer service skills.
- Proficient in MS Office, operating systems, internet services, and online tools.
- Solid analytical capabilities for MIS reporting, decision-making, and performance management.
- Demonstrated leadership qualities with the ability to mentor and manage stressful situations calmly.
- Knowledge of client and end-user requirements, forecasting, scheduling techniques, and operational policies.
- Ability to work night shifts and adapt to a dynamic, challenging environment while meeting deadlines.
- Experience in driving results aligned with SLA performance indicators.

Preferred Qualifications and Benefits

- Experience with LIDAR labeling is an added advantage.
- Familiarity with Geographic Information Systems (Maps).
- Opportunity to work in a globally recognized organization committed to digital transformation and continuous reinvention.
- Exposure to a 24x7 operational environment based in Hyderabad.
- Engagement in a role that fosters leadership development, strategic thinking, and operational excellence.

Wipro invites professionals inspired by reinvention and growth to join a purpose-driven organization that empowers individuals to shape their careers and contribute to transformative business outcomes.