Posted Oct 24, 2026 38 views
This role serves as a vital liaison between our customers and the respective client, ensuring seamless communication and support. The primary focus is to assist customers through chat and email by addressing their inquiries related to orders, service delivery, billing, and other concerns. The position requires timely escalation of issues to the appropriate internal or external teams when necessary, maintaining a high standard of customer service throughout.
Key Responsibilities:
- Respond promptly to customer inquiries via chat and email.
- Provide real-time support to resolve customer questions and issues efficiently.
- Accurately document each customer interaction, including the question or problem and the solution provided.
- Coordinate communication with customers through email to ensure clarity and follow-up.
- Escalate complex or unresolved issues to the relevant teams internally or externally for further action.
Required Qualifications:
- Education level: Intermediate or higher.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, with particular emphasis on MS Excel.
- Flexibility to adapt to changing work demands and schedules.
- A customer-centric mindset focused on delivering excellent service.
- Ability to adapt quickly to new processes and environments.
Preferred Qualifications and Benefits:
- Minimum of 2 years of experience in live chat support is preferred.
- Fluency in English is required to effectively communicate with customers.
- This is a full-time, in-person position based at our office in DHA Phase 4, Lahore.
- The monthly salary for this role is Rs75,000.
- Candidates must be able to reliably commute to the specified office location.
Applicants should be prepared to confirm their ability to commute to the Lahore office as part of the application process. This role offers an opportunity to work in a dynamic environment where customer satisfaction and effective communication are prioritized.
Job Details
Moldech Pvt Ltd.
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