Senior Manager Dynamics 365

Mobiz, a global leader in technology services and a Microsoft-aligned managed services and cloud solutions provider, supports mid-market and enterprise organizations across North America and the Middle East. Specializing in end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation, Mobiz combines boutique agility with tier-1 integrator rigor. With a Solutions Partner designation and pursuit of Azure Expert MSP status, the company’s NOC and SOC teams provide 24/7 monitoring of thousands of endpoints, network nodes, and cloud workloads. We are currently seeking a Senior Manager for Dynamics 365 to lead and own Mobiz’s Microsoft Dynamics ecosystem, including Dynamics 365 CRM (Sales, Customer Service, Field Service) and Dynamics 365 Business Central (ERP). This role is critical for platform health, governance, integrations, user adoption, and operational workflows that impact revenue, service delivery, and financial operations.

Key Responsibilities

CRM Operations & Sales Enablement: Manage Dynamics 365 Sales as the core platform for Mobiz’s revenue pipeline. This includes configuring entities, opportunity stages, workflows, and MEDDICC scoring aligned with CRO methodology. Maintain data quality, publish CRM health dashboards, and configure Customer Service and Field Service modules. Develop Power Automate flows for key processes and administer mobile and Outlook integrations. Collaborate closely with sales leadership to translate commercial needs into effective CRM configurations.

ERP & Financial Operations – Business Central: Administer Dynamics 365 Business Central by managing chart of accounts, fiscal periods, approval workflows, and financial reporting. Oversee accounts payable/receivable cycles, job costing, payroll journal imports, intercompany transactions, and multi-currency reconciliations. Build and maintain Power BI financial dashboards, lead system upgrades, and manage partner relationships.

Platform Administration & Configuration: Oversee all Dynamics 365 environments, manage solutions and application lifecycle management (ALM) pipelines, enforce security roles, and ensure environment health. Govern Dataverse schema and manage the customization backlog through established change governance processes.

Integration & Data Management: Design and operate integrations between Dynamics 365, ServiceNow, Microsoft 365, and other platforms using Power Automate, Azure Integration Services, and Dataverse connectors. Maintain master data management and ensure compliance with data residency requirements, particularly for clients in the Kingdom of Saudi Arabia (KSA).

User Adoption & Training: Drive platform adoption across departments by developing training content, conducting onboarding sessions, maintaining a knowledge base, and providing Tier 2 support escalation. Lead a Dynamics 365 User Group and produce monthly platform health reports.

Team Leadership & Development: Lead and mentor a team of Dynamics administrators, consultants, and developers. Set performance goals, conduct reviews, manage capacity and skills development, enforce delivery standards, and foster a high-performance culture focused on business outcomes. Represent the team in leadership forums and manage escalations.

Governance, Compliance & Roadmap: Maintain a 12-month platform roadmap aligned with business priorities. Lead Microsoft Copilot capability rollouts, ensure compliance with security policies and audit requirements, and manage vendor relationships and licensing agreements.

Required Qualifications

Bachelor’s degree in Computer Science or a related field. Minimum of 5 years’ experience with Microsoft Dynamics 365 and over 10 years in IT. Strong hands-on expertise in Dynamics 365 Sales (CRM), including opportunity management, pipeline configuration, and sales methodology alignment. Solid knowledge of Dynamics 365 Business Central covering general ledger, AP/AR, job costing, and financial workflows. Proficiency with Power Platform tools such as Power Automate, Power Apps, and Dataverse administration. Experience with Dynamics ALM, environment strategy, and deployment pipelines. Proven ability to integrate Dynamics 365 with external systems using Power Automate, Logic Apps, or connectors. Strong stakeholder management and communication skills. Experience with Power BI for financial and operational reporting.

Preferred Qualifications and Benefits

Microsoft certifications such as MB-910, MB-920, MB-210, MB-800, and PL-400 are highly desirable. Experience in managed or professional services or within Microsoft partner environments is preferred. Familiarity with Dynamics 365 Customer Service, Field Service, Project Operations, and Microsoft Copilot features is an advantage. Knowledge of Microsoft Cloud for Sovereignty and KSA data residency requirements is beneficial. Scripting skills in Power Fx, JavaScript, C#, or Python are a plus. Experience managing a Dynamics 365 or Power Platform Center of Excellence is valued. Mobiz offers a competitive salary and comprehensive benefits, with the opportunity to work on innovative technology in a collaborative environment. This is a full-time, on-site position based in Karachi, Pakistan.

Mobiz is committed to diversity and inclusion, providing equal opportunity for all employees regardless of background. We carefully review every application and will contact candidates whose qualifications align with the role for the next steps in the hiring process. We appreciate your interest in joining Mobiz and wish you success in your career.