Senior Manager Flight Services

The role involves managing and supervising all cabin operations activities to ensure smooth and efficient service delivery. The incumbent will oversee cabin crew administration, maintain high standards of flight safety and service, and ensure compliance with regulatory requirements. This position requires strong leadership abilities, a thorough understanding of cabin crew operational environments, and a commitment to safety and service excellence.

Key Responsibilities
- Manage and supervise cabin operations activities, ensuring adherence to safety and service standards.
- Oversee cabin crew administration and coordinate with relevant departments to maintain operational efficiency.
- Implement and monitor Safety Management Systems (SMS), conduct safety audits, and ensure compliance with safety and security regulations.
- Lead and mentor cabin crew members, fostering a positive and professional work environment.
- Prepare and deliver written proposals and presentations related to cabin operations and safety.
- Collaborate with flight safety and service teams to continuously improve operational processes.
- Maintain up-to-date knowledge of regulatory requirements and industry best practices.

Required Qualifications
- Bachelor’s degree or equivalent qualification.
- 6 to 9 years of relevant experience, including proven leadership roles within the aviation industry.
- Prior experience as a cabin crew member, with at least two years in a lead or supervisory position.
- Strong background in cabin crew administration, flight safety, and service operations.
- Comprehensive understanding of cabin crew operational environments, service standards, and safety protocols.
- Sound knowledge of Safety Management Systems (SMS), safety audits, and regulatory compliance related to safety and security.
- Excellent command of the English language, both written and verbal.
- Proficiency in Microsoft Office applications.
- Strong managerial and interpersonal skills with a positive attitude.
- Ability to travel as required.

Preferred Qualifications and Additional Information
- Experience flying as LCC (Lead Cabin Crew), DCCC (Deputy Cabin Crew Chief), or GIC (Group In-Charge) is preferred but not mandatory.
- Prior leadership experience at a managerial level within the aviation sector is advantageous.
- Significant experience in creating and delivering written proposals and public presentations is highly valued.

Department: Flight Services
Location: Karachi Airport (KHI)
Number of Openings: 1

This position offers an opportunity to play a key role in maintaining high standards of cabin operations and safety within a dynamic aviation environment. Candidates with strong leadership skills and a solid background in cabin crew management are encouraged to apply.