Senior Manager Flight Services

The role involves managing and supervising all cabin operations activities to ensure smooth and efficient service delivery. The incumbent will oversee cabin crew administration, ensuring compliance with safety and service standards while maintaining a positive and professional environment. This position requires strong leadership skills, a thorough understanding of cabin crew operational procedures, and the ability to coordinate with various teams to uphold safety and service excellence.

Key Responsibilities
- Manage and supervise cabin operations activities, ensuring adherence to safety and service standards.
- Lead and coordinate cabin crew administration, including scheduling, training, and performance management.
- Ensure compliance with Safety Management Systems (SMS), safety audits, and security regulatory requirements.
- Maintain a thorough understanding of cabin crew operational environments and standards related to service and safety.
- Collaborate with flight safety and service departments to enhance operational efficiency and safety protocols.
- Foster a positive work environment through effective interpersonal communication and leadership.
- Prepare and deliver written proposals and public presentations related to cabin operations and safety.
- Support continuous improvement initiatives within the cabin crew team and overall flight services department.

Required Qualifications
- Bachelor’s degree from a recognized institution.
- 6 to 9 years of relevant work experience, including proven leadership roles within the aviation industry.
- Prior experience as a Cabin Crew member, with at least two years in a lead or supervisory position.
- Strong knowledge of cabin crew operational environments, safety management systems, and regulatory compliance.
- Excellent command of the English language, both written and verbal.
- Proficiency in Microsoft Office applications.
- Strong managerial and interpersonal skills with a positive attitude.
- Ability to travel as required for operational needs.

Preferred Qualifications and Additional Skills
- Experience in cabin crew administration is highly preferred.
- Background in flight safety, service, and administration is advantageous.
- Experience flying as LCC (Leading Cabin Crew), DCCC (Deputy Cabin Crew Chief), or GIC (Group In-Charge) is preferred but not mandatory.
- Prior leadership experience at the managerial level within the aviation sector is desirable.
- Strong understanding of regulatory and operational requirements related to cabin crew safety and service.

This position is based in the Flight Services department at Lahore Airport (LHE) and has one opening available. The ideal candidate will demonstrate a blend of operational expertise, leadership capability, and a commitment to maintaining the highest standards of safety and service in cabin operations.