Senior Manager Flight Services

The role involves managing and supervising all cabin operations activities to ensure smooth and efficient service delivery. The incumbent will oversee cabin crew administration, maintain compliance with safety and service standards, and lead a team to uphold operational excellence. This position requires a strong background in cabin crew operations, safety management, and leadership within the aviation industry.

Key Responsibilities
- Manage and supervise daily cabin operations activities, ensuring adherence to service and safety standards.
- Lead and coordinate cabin crew administration, including scheduling, training, and performance management.
- Ensure compliance with Safety Management Systems (SMS), safety audits, and regulatory safety and security requirements.
- Maintain up-to-date knowledge of cabin crew operational environment, service protocols, and safety regulations.
- Collaborate with flight safety and service teams to enhance operational efficiency and passenger experience.
- Prepare and deliver written proposals and presentations related to cabin operations and safety initiatives.
- Foster a positive work environment through strong interpersonal skills and effective team leadership.

Required Qualifications
- Bachelor’s degree from a recognized institution.
- 6 to 9 years of relevant work experience in a similar role within the aviation industry.
- Proven leadership experience, preferably at a managerial level, with demonstrated ability to lead cabin crew teams.
- Prior experience as a cabin crew member, including at least two years in a lead or supervisory position.
- Strong understanding of cabin crew operational standards related to service and safety.
- In-depth knowledge of Safety Management Systems (SMS), safety audits, and regulatory compliance.
- Excellent command of the English language, both written and verbal.
- Proficiency in Microsoft Office applications.
- Ability and willingness to travel as required.

Preferred Qualifications and Additional Skills
- Experience flying as LCC (Leading Cabin Crew), DCCC (Deputy Cabin Crew Chief), or GIC (Group In-Charge) is preferred but not mandatory.
- Prior leadership experience within the aviation sector is highly desirable.
- Strong communication skills with significant experience in creating and delivering written proposals and public presentations.
- Positive attitude with strong interpersonal and managerial skills to effectively lead and motivate teams.

This position is based in the Flight Services department at MUX Airport, with one opening available. The successful candidate will play a critical role in maintaining high standards of cabin operations, ensuring safety compliance, and enhancing the overall passenger experience.