Senior Manager Human Resources - Retail & E-commerce

Zero Lifestyle is seeking a seasoned and strategic Senior Manager – Human Resources to lead and enhance its HR functions, driving organizational performance and supporting business growth. The ideal candidate will have extensive experience in the retail and/or e-commerce sectors, with a strong track record in HR operations, talent acquisition, performance management, and employee engagement. This role demands a proactive leader capable of aligning HR strategies with business objectives in a dynamic environment.

Key Responsibilities

- Lead and manage comprehensive HR operations, including recruitment, onboarding, employee relations, and workforce planning to ensure smooth organizational functioning.
- Develop, implement, and continuously update HR policies and procedures that align with evolving business needs.
- Design and oversee performance management frameworks, encompassing KPIs, KRAs, performance appraisals, and Performance Improvement Plans (PIPs).
- Collaborate closely with department heads to monitor employee performance and drive improvements in productivity, accountability, and overall effectiveness.
- Spearhead talent acquisition strategies aimed at attracting and retaining top talent across retail outlets, corporate offices, and e-commerce platforms.
- Manage compensation and benefits administration, payroll coordination, employee records, and ensure compliance with HR regulations.
- Foster employee engagement, retention, succession planning, and lead learning and development initiatives to build organizational capability.
- Analyze HR metrics, workforce trends, and performance data to facilitate informed, data-driven decision-making.
- Provide expert advice to management on HR issues, organizational development, and people-related challenges to support business goals.

Required Qualifications

- Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related discipline.
- Proven experience in a senior HR management role, preferably within retail and/or e-commerce industries.
- Strong expertise in performance management, including KPI development, appraisals, and performance improvement strategies.
- Demonstrated ability to manage HR operations and talent acquisition in fast-paced, growth-oriented business environments.
- Excellent leadership, communication, analytical, and stakeholder management skills.
- Deep understanding of HR policies, employment law, and organizational development principles.

Mandatory Industry Experience

Candidates must have relevant HR experience specifically within the Retail and/or E-commerce sectors. Applications from professionals with backgrounds in IT, software, manufacturing, banking, or other non-retail industries will not be considered, as industry-specific knowledge is critical for success in this role.

This position offers the opportunity to play a pivotal role in shaping the human capital strategy of a growing organization, contributing directly to its success in competitive markets. Candidates who meet the outlined criteria are encouraged to apply.