Senior Manager, Rider Compliance

foodpanda, part of the Delivery Hero Group—a leading global local delivery platform operating in around 65 countries—is seeking a dedicated professional to join their team in safeguarding logistics operations. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and is part of the MDAX index. This role focuses on protecting the platform from rider fraud by monitoring cancellations, identifying vulnerabilities, and implementing measures to neutralize fraudulent activities. If you have a keen eye for anomalies, experience in risk management, and a passion for maintaining the integrity of a fast-paced delivery ecosystem, this position offers a unique opportunity to make a significant impact.

Key Responsibilities

As the owner of Rider Compliance, you will be responsible for developing fraud prevention frameworks, analyzing data, and enforcing Standard Operating Procedures (SOPs) to address four primary fraud categories:

- Order Cancellation & Delivery Fraud Mitigation: Investigate and reduce fraudulent cancellation spikes, and prevent hijacking and asset loss by tracking issues such as "Silent Pickups," redispatch loopholes, and return fraud where cancelled goods are not returned to darkstores or vendors.

- Audit Exploitations: Identify and penalize riders exploiting safety policies to maintain operational integrity.

- Technical & Location Fraud Detection: Collaborate with technology teams to detect unauthorized or modified app usage, prevent account sharing, and ensure rider identity integrity. Use spatial data and tools to identify location anomalies and combat account misuse including multiapping and automated shift selling that negatively affect fleet efficiency and customer experience.

- Financial Abuse & Asset Protection: Manage risks related to cash collection, including cash runaway and rider bad debt. Enforce limits and monitor aging balances for unremitted cash-on-delivery funds. Audit and prevent manipulation of rider payout structures and fees.

Required Qualifications

- 3 to 5 years of experience in fraud investigations, risk management, compliance, or logistics operations, preferably within the gig economy or last-mile delivery sectors.

- Strong technical and analytical skills, with proficiency in SQL and Excel to query datasets and uncover hidden fraud patterns.

- An investigative mindset with deep understanding of fraud vectors such as GPS spoofing, app cloning, and social engineering. Ability to connect behavioral patterns to spikes in suspicious metrics.

- Proven experience working cross-functionally with Customer Service, Vendor Management, and Product teams to close system loopholes and enforce operational SOPs.

- Excellent communication skills to translate complex fraud schemes and technical anomalies into clear, actionable reports for senior management.

Preferred Qualifications and Benefits

This role offers a dynamic and challenging work environment across the region, with opportunities for personal and professional development. You will be part of a diverse and inclusive international team that values collaboration and innovation. From day one, you will take on meaningful responsibilities within a fast-growing global company.

Additional benefits include a positive working atmosphere with regular company and team events, free meals, health and dental insurance, and access to learning and development programs designed to support your growth.

Joining foodpanda means contributing to a pioneering delivery platform committed to delivering exceptional experiences while maintaining the highest standards of operational integrity and rider compliance.