Senior Manager Technology - Integration Support

This role involves the installation, configuration, deployment, administration, and ongoing monitoring of IBM API Connect environments both in cloud and on-premises virtual machines. The candidate will ensure the health, performance, and availability of APIs by proactively monitoring the system and addressing any issues that arise. They will participate in incident resolution, leading calls when necessary to assist with root cause analysis and problem-solving. The position requires analyzing system logs to identify and resolve problems within the IBM API Connect environment.

Key responsibilities include configuring and implementing backup and restoration processes for IBM API Connect subsystems, as well as managing the backup and restoration of configuration data. Maintaining the CI/CD pipeline for building and deploying APIs is essential, alongside managing the API lifecycle through the API Management Portal across multiple API catalogs. The role also involves consumer maintenance tasks such as creating users, groups, roles, and managing security configurations.

The candidate will be responsible for making changes to the IBM API Connect Developer Portal, including adjustments to portal configuration, Drupal themes, and content updates to improve look and feel. They will enable third-party tools like Elastic to capture analytics events for customer dashboards and demonstrate expertise in the Splunk data platform by constructing advanced search queries, monitoring, and setting up alerts for failures.

Security configuration is a critical aspect of this role, requiring the setup of TLS profiles and native OAuth2 mechanisms to maintain a secure operating environment. The candidate will apply product maintenance patches, interim releases, and upgrades as needed to keep the system up to date. Additionally, they will provide technical architecture information, support discovery sessions, assist architects or team leads, and respond to questions related to architecture, infrastructure, and security.

A solid understanding of hardware specifications, networking requirements, and storage sizing for IBM API Connect is necessary. The role also involves interaction with IBM Technical Support and IBM Technical Sales teams to verify, discuss, and resolve any issues or questions that arise.

Key Responsibilities

- Install, configure, deploy, administer, and monitor IBM API Connect in cloud and on-premises environments.
- Monitor system health to ensure API performance and availability.
- Lead and participate in incident resolution and root cause analysis.
- Analyze logs to troubleshoot and resolve issues.
- Configure and manage backup and restoration for IBM API Connect subsystems and configuration data.
- Maintain CI/CD pipelines for API deployment.
- Manage API lifecycle using the API Management Portal across multiple catalogs.
- Perform consumer maintenance including user, group, role creation, and security management.
- Modify IBM API Connect Developer Portal configurations, themes, and content.
- Integrate third-party analytics tools such as Elastic for dashboard event capture.
- Utilize Splunk for advanced query construction, monitoring, and alerting.
- Configure security using TLS profiles and OAuth2 mechanisms.
- Apply patches, interim releases, and upgrades.
- Support technical architecture discussions and respond to infrastructure and security queries.
- Understand hardware, networking, and storage requirements for IBM API Connect.
- Collaborate with IBM Technical Support and Sales to resolve issues.

Required Qualifications

- Proven experience with IBM API Connect installation, configuration, and administration.
- Strong skills in monitoring and troubleshooting API environments.
- Expertise in backup and restoration processes for API management platforms.
- Experience managing CI/CD pipelines related to API deployment.
- Proficiency with API lifecycle management and consumer security configurations.
- Familiarity with Drupal-based portal customization.
- Knowledge of analytics tools integration, particularly Elastic and Splunk.
- Solid understanding of security protocols including TLS and OAuth2.
- Ability to apply software patches and upgrades effectively.
- Strong communication skills to support technical discussions and vendor interactions.
- Good knowledge of hardware, networking, and storage sizing relevant to API Connect.

Preferred Qualifications and Benefits

- Expertise in Splunk data platform with advanced query and alerting capabilities.
- Experience working directly with IBM Technical Support and Sales teams.
- Ability to lead incident resolution and technical discovery sessions.
- Exposure to cloud and on-premises virtual machine environments.

This position offers the opportunity to work with cutting-edge API management technology in a dynamic environment, contributing to the stability and security of critical enterprise systems.