Senior Network Engineer

Ibex is seeking a skilled Senior Network Engineer with extensive experience in WAN protocols such as BGP, EIGRP, and OSPF, as well as LAN/WLAN technologies including DNS, IP addressing, QoS, Spanning Tree, and Multicast. The ideal candidate will have hands-on expertise with Cisco Catalyst switches and Cisco ISR/ASR routers. This role involves providing Tier 1, 2, and 3 support to diagnose and resolve complex network issues, ensuring seamless connectivity and optimal network performance across data centers, disaster recovery sites, regional hubs, and branch locations.

Key Responsibilities

- Troubleshoot and provide Tier 1/2/3 support to diagnose and resolve escalated network issues that may impact service availability or cause connectivity interruptions.
- Manage and maintain the network infrastructure, independently handling new tasks and challenges.
- Perform routine network maintenance, system upgrades, and patches to ensure network stability.
- Monitor network performance continuously to guarantee system availability and reliability.
- Track resource utilization, analyze network trends, and assist in capacity planning efforts.
- Follow established configuration and change management policies to ensure proper approvals and successful implementation of network changes.
- Collaborate with the security team to define and implement network security rules, policies, and procedures.
- Coordinate with internal teams and external vendors or service providers to resolve network-related issues efficiently.
- Address network-related queries from operations teams and end users promptly.
- Maintain and manage network tools and applications such as SolarWinds Orion, TACACS, and configuration backup systems.
- Participate in incident response activities, including joining incident bridges, managing trouble tickets, and responding to real-time network queries.
- Liaise with telecom and carrier service providers as necessary to support network operations.
- Configure and install various network devices and services, including routers, switches, firewalls, and VPNs.

Required Qualifications

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 4 to 5 years of professional experience working with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN technologies (DNS, IP addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, and Cisco ISR/ASR routers.
- Solid knowledge of next-generation firewalls from multiple vendors such as Cisco ASA, Palo Alto, and FortiGate.
- Familiarity with wireless access controllers and access points.
- Proven project experience implementing core infrastructure, networking, and cloud-based services for business or consumer environments.
- Experience with SDN/SD-WAN technologies, public cloud platforms, and security practices including ACLs, firewalls, and VPNs.
- Strong troubleshooting skills related to routing, switching, and VPNs, with a deep understanding of WAN and internet multi-homing architectures.
- Experience conducting security audits, network patching, upgrades, and ensuring compliance with network security policies.
- Knowledge of ITIL framework and enterprise change management processes.
- Operational excellence with a solid grasp of ITIL best practices.
- Proficiency in Cisco IOS, Cisco ASA/Palo Alto firewalls, Fortinet Wireless, SolarWinds, and other network management tools.
- Experience in team management and leadership.

This role offers the opportunity to work in a dynamic environment where technical expertise and problem-solving skills are highly valued. The Senior Network Engineer will play a critical role in maintaining and enhancing the network infrastructure that supports Ibex’s business operations.